Gamechangers Newsletter
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
Stay Ahead of the Game!
With the Latest Contact Center News and Resources
Over the past three years, CX vendors have raced to release various GenAI-fueled innovations across their specific subsets of customer experience.??
For instance, many CCaaS providers now offer auto-summarizations, recommended customer responses, and intent analysis.?
In delivering these solutions, the AI playing field has largely leveled out.??
Call handling is the structured and strategic process of managing inbound calls for efficiency and effectiveness in customer satisfaction. It includes responding to calls right away, understanding what the caller wants, and taking action where necessary on routing, troubleshooting, or dispensing information.
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NOBELBIZ WEBINARS – ON-DEMAND
Reducing Burnout and Turnover: Innovative Mental Health Solutions for Contact Center Agents
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Discover actionable insights and proven strategies to transform your call center operations in our upcoming webinar, hosted by Mike McGuire from NobelBiz and featuring special guest Thomas Laird, CEO of Expivia and Expivia Digital.
领英推荐
In the contact center space, it’s easy to ignore the elephant in the room: the obvious issues holding us back but that we choose to avoid.
Recognizing this, CX Today’s Charlie Mitchell hosted?Justin Robbins, Founder & Principal Analyst at Metric Sherpa.
During the conversation, Robbins shares more on this phenomenon before discussing:
1. Typical examples of those “elephant in the room” challenges.
2. How contact centers can overcome them.?
You’ll learn about:
Meet us where business happens!
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Contact Center and Auto Dialer.