Gamechangers Newsletter
Steven Michael Bederman
Disruptive Content Creator. President at NobelBiz. Author. Titan 100 Colorado
Stay Ahead of the Game!
With the Latest Contact Center News and Resources
The 2024 ISG Provider Lens? Contact Center – Customer Experience Services report for Europe says the European market is experiencing rapid growth in advanced CX, with many businesses considering CX to be a metric for overall business success and a foundational component in the contact center platforms they deploy.
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The customer engagement strategy is a set of plans that are targeted toward the building of deep, enduring relationships with customers, where positive experiences are created consistently at each touchpoint.?For example, in relation to a contact center, it has to do with aligning with customer needs through personalized solutions offered to them, which encourages frictionless interaction across multiple channels.
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NOBELBIZ WEBINARS – UPCOMING
Reducing Burnout and Turnover: Innovative Mental Health Solutions for Contact Center Agents
Discover actionable insights and proven strategies to transform your call center operations in our upcoming webinar, hosted by Mike McGuire from NobelBiz and featuring special guest Elizabeth Carney, Director of Client Services at Anomaly Squared.?
It's been a tumultuous few years for Australia's emergency service contact centres. The pandemic presented a range of new operational challenges while call volumes spiked dramatically.
A few years later, hopes that volumes would normalise to pre-pandemic levels have been dashed. Whether its climate related emergencies such as bushfires and or social unrest events such as the West Gate Bridge protest, call volumes continue to rise.?
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You’ll learn about:
·??? Boosting Patient Satisfaction:?How CTM improved interactions and increased patient satisfaction by 10% with NobelBiz Omni+ and Voice Carrier.
·??? Resolving Communication Issues:?How reliable VoIP connectivity eliminated disruptions and ensured HIPAA and TCPA compliance.
·??? Scalable, Cost-Efficient Solutions:?Best practices for implementing communication systems that scale, optimize performance, and stay compliant.?
Meet us where business happens!
We are overjoyed to see our mission appreciated by our customers on G2!
Contact Center and Auto Dialer.
Contact Us |?www.Nobelbiz.com?| 800.975.2844