Game-changing CX Strategies for Fintech #November23

Explore our latest newsletter, filled with insights from Conectys' recent publications. This edition delves into customer experience strategy for modern Fintech businesses, offering broader perspectives. It also suggests effective moderation strategies for handling user-generated content and uncovers the top CX practices for startups. Additionally, it summarises the LinkedIn poll, unveiling a major CX challenge in the travel and hospitality industry.

Game-changing CX Strategies for Modern Fintech Companies

Creating memorable experiences across various touchpoints is crucial for Fintech companies, whether digital banks, investment platforms, payment providers, financial advisory firms, or similar entities. On the scale are factors such as customer satisfaction, enhanced loyalty, and consistent growth. Achieving this goal involves acquiring relevant knowledge, skills, best practices, technology, and exceptional human support, among other key elements. How can these aspirations become a reality? Explore Conectys' white paper and discover how to create a customer experience that makes a difference in a vibrant fintech landscape. Uncover impactful solutions and transformative CX strategies with game-changing elements that positively influence users’ perception, loyalty and engagement. Find out how to win consumers’ hearts over Fintech competition.

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What is user-generated content (UGC), and why is it important for brands?

User-generated content is pivotal for digital platforms and businesses, ?fueling online growth, boosting popularity, and building positive, trustworthy brand awareness. It also comes with challenges, such as user exposure to inappropriate, abusive or harassing information and materials. Effective content moderation can help mitigate the threat, helping ensure a safe and compliant digital environment. Explore Conectys’ comprehensive guide on user-generated content and its roles for users, digital services, and brands.

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Why Startups Prefer Customer Support Outsourcing

Exceptional customer support is crucial to the success of startups, and outsourcing is a viable option for achieving this while managing budget and resource constraints. Outsourcing helps startups provide impactful assistance without significant upfront investments or technology expenses. This, in turn, results in a growing base of satisfied and loyal customers who are eager to make repeat purchases in the future. Check out Conectys' guide on creating exceptional assistance for startup customers.

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Travel and Hospitality: Key CX Challenge in the Post-pandemic Era

We have recently conducted a poll to identify the primary CX challenges that travel and hospitality companies face during the post-pandemic recovery. The results are as follows:

• 35% of participants highlighted the issue of securing sufficient talent as their primary concern.
• 26% of recipients indicated adapting to shifted demands as the most crucial challenge.
• 22% of respondents emphasised embracing digital growth for touchless experiences.
• 17% of the poll takers pointed out retaining less loyal customers as a key issue.

These insights guide travel and hospitality businesses. They should proactively adapt by reshaping their CX initiatives, ensuring the right talent, upgrading their technology, and enhancing their capabilities to deliver exceptional experiences.

Interested in exploring more? Read Conectys’ white paper, which provides groundbreaking CX strategies and impactful best practices tailored for international travel and hospitality companies.

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Connect directly with Conectys experts?or visit?our website?to explore more CX and Trust and Safety thought leadership materials.