Gali's Guide - September 2024 Recap

Gali's Guide - September 2024 Recap

Hello, Gali's Guide subscribers,

As we launch into Q4, the energy and excitement surrounding our work have reached unparalleled levels!

September was a month to remember, marking the beginning of the second year of Gali's Guide!

True to form, it was action-packed and filled with unforgettable moments. We’re excited to share the highlights with you below.

Your active participation through DMs, enquiries, and suggestions has been invaluable, shaping our recent posts, polls, and discussions.

Thank you for being such a vital part of our community - we couldn’t do this without you!

Be sure to check out the following in this newsletter:

  • NEW Content Highlights section showcasing key industry voices.
  • Sign up now for the FREE workshop on 8 October 2024 here - Elevating Excellence: An Introduction to VIP & Premium Service - don't miss out!
  • Register here for the Advanced Approaches to VIP Program Development & VIP Brand Creation Masterclass on 23 - 24 October 2024.


Key Topics Discussed in September:

If you’d like to revisit our previous content or catch up on anything you may have missed, we’ve included our August newsletter below for a quick refresh!


SBC Summit, You Beauty!

Fresh off an unbelievable week at SBC Summit in Lisbon, this event has redefined what it means to unite the industry’s brightest minds under one roof to drive innovation and the industry as a whole forward.

The experience was nothing short of transformative, filled with valuable connections and powerful conversations.

Meetings with WarriorLab 's clients, partners, and friends have led to multiple follow-ups, with some exciting collaborations and announcements in the works - more to be shared soon!

A massive congratulations to Rasmus Sojmark, Natalie Lees, Dennis Algreen, and the entire SBC team - you went above and beyond to deliver on this exceptional event.

This summit has raised the bar, and we couldn’t be more grateful for the experience!

Gali Hartuv and Natalie Lees

Enhancing Player Retention and Acquisition: Innovative Strategies?

Mark Harper, ICD.D , Sergei Belikov , Uri Admon , and Jesper K?rrbrink .


Wrapping up the SBC experience would only be complete with a special mention and a big shout out to Levon Nikoghosyan , Yeva Avagyan , Anahit Hovhannisyan , and the entire AffPapa team for an unforgettable evening at iGaming Club by AffPapa !

Gali Hartuv, Levon Nikoghosyan, and Lois Bright
Gali Hartuv, Yeva Avagyan, and Gjorgje Ristikj
Proof that we had an amazing time!

Engage and Win

What better way to kick off Q4 than with an exciting update to the Engage and Win competition!

?Gali's Guide is Raising the Stakes?

Our Engage and Win competition, which previously ran monthly, gave the most engaged subscribers the chance to win a one-on-one hour session with Gali Hartuv through a randomised draw at the end of each month.

Due to the incredible response and the undeniable value of these sessions, Gali's Guide is expanding Engage and Win to not only individuals but also companies.

Now, instead of a monthly draw, we’ll be hosting a quarterly draw for a 2-hour session, allowing entire teams to join for deeper, more impactful conversations and roundtables.

With these elevated Engage and Win prizes up for grabs, there’s never been a better time to get involved and boost your chances of being selected!

The rules are simple:

??Subscribe to the Gali's Guide monthly newsletter.

??Follow the WarriorLab company page.

After following the above 2 steps, for each engagement on publications, articles, Q&As, or general posts, you will gain an additional entry into the randomised draw at the end of each quarter.

?Like

?Comment

?Share

It's that easy.


??Content Highlights from September??

This month sees the continuation of Gali's Guide's exciting new initiative - Content Highlights!

In line with our commitment to knowledge sharing, we’re spotlighting valuable content created by other industry experts and thought leaders. By recognising and amplifying these key voices, we aim to enrich our community with diverse perspectives and insights.

In a world where the flow of information can be overwhelming, it’s easy to miss some truly thought-provoking content.

That’s why we’ve introduced this new section, curated to showcase some of our favourite articles and publications you may have missed while scrolling through your inbox or LinkedIn feed.

Dive in and discover what’s been making waves this month!


Dmitry Belianin , CEO of Belianin , provides his insights into the benefits of engaging multi-disciplinary expertise in his article for NEXT.io:

Through her VidDay Lens newsletter (subscribe here), VALENTINA DIACO shares a brilliant article covering an often missed focus - how to measure the unmeasurable:

15-Minute Mastery, brought to you by Blask , has taken the industry by storm by delivering unmatched content in powerful, bite-sized formats that everyone can enjoy!

This month, we’re showcasing their hot topic of personalising investment to develop the future of iGaming.

Join the 15-Minute Mastery newsletter here and follow them on LinkedIn here.


A Glimpse into October:

  • Gali's Guide Guests will feature more top-tier Q&As
  • Who Should Own the VIP Function?
  • The Impact of VIP Programs on Player Acquisition and Retention


Upcoming VIP Courses

Due to popular demand, we’re excited to introduce a brand-new course tailored for those looking to break into VIP, enhance their existing VIP service levels, or establish their own elite in-house VIP team from the ground up.

Whether you're just starting or ready to scale, this course is your blueprint for success!

Elevating Excellence: An Introduction to VIP & Premium Service

Sign up for the FREE Workshop on 8 October 2024 here.

Full course registration coming soon!


This VIP training program will outline and help you, as Customer Support and Account Managers, to understand:

  • The foundations of VIP excellence and value propositions - a cornerstone of high-performing customer-facing teams.
  • The key strategic importance of VIP programs in driving revenue and customer retention.
  • How to deliver personalised, exceptional service beyond mere transactions - a VIP non-negotiable.
  • The fundamentals of VIP personalisation and best practices - the key drivers behind long-term VIP loyalty.
  • The VIP Player Mindset and its influence on VIP Player and Service Journeys.


PLUS, the Advanced VIP Course Returns!

In collaboration with Gaming Operations Academy and Adam Roebuck, together with our knowledge partner, BizAcuity and their market-leading platform GAMWIT, registrations are open for the two-day Masterclass on 23 - 24 October 2024.

Advanced Approaches to VIP Program Development & VIP Brand Creation

Register through the below link:

This VIP training program will outline and help you, as the operator, to understand:

  • The intricate details of building out your VIP segments.
  • Understanding the impact of technology such as AI and how it helps VIP programs to get ahead, player behaviours, and personalisation.
  • Establishing yourself as a VIP-centric brand.
  • Ultimately, preparing yourselves to manage your most valuable players, VIPs.


Here's to the last quarter of 2024 as we continue to create, engage, and share more knowledge, thought leadership, and value with our community and the iGaming industry as a whole!

Gali's Guide is excited to continue our journey with you. Your engagement and feedback remain invaluable in helping us bring you the latest and most relevant insights. Please keep your DMs, engagements, and requests coming.

Stay tuned, and until next time!


Gali Hartuv I'm glad we mined this diamond together! ?? looking forward to more exciting talks with you ??

Happy October, Gali.? Excellent content as always. Thanks for curating such a wealth of knowledge and insights for the iGaming community.?

John Wright

Co-Founder at StatsDrone / Business Intelligence in affiliate marketing

1 个月

I wish I could tag every affiliate about our interview to talk about VIP for operators and how affiliates can position themselves on the acquisition and retention side of things.

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