Galdi Inc.: A Customer Care in Constant Evolution

Not just assistance. Thanks to the continuous optimization of Galdi Inc.'s customer service, spare parts are delivered faster than ever, and customer satisfaction is at an all-time high

In addition to the ever-growing technical support team, Galdi Inc. provides strategic roles for the management of packaging machine spare parts and customer service.

Anastasia Anishina, After Sales Specialist at Galdi Inc., tells us more.

With a significant international background in the Hospitality sector, Anastasia has been part of Galdi’s US-based team since 2017. Her contribution to the growth of Galdi Inc. over the years has led to warehouse optimization and increased customer satisfaction across the American continent.

Tell us about the behind-the-scenes of Galdi Inc.'s customer service

First and foremost, I have to say that I am very proud to be part of the Galdi team.

Over the years, I have witnessed firsthand the commitment and collaboration of all my colleagues towards innovation and collective growth.Together with the US-based team, we work daily to improve our services, always striving to exceed customer expectations.

Personally, I strive to bring this spirit of continuous improvement into the management of customer care and the warehouse, in order to offer efficient and timely service. I play a direct role in meeting the diverse needs of our customers, and I try to do so with attention and planning, in order to anticipate their requests as much as possible.

What added values do you provide for your customers?

We have received a lot of positive feedback from our customers about the speed of our service. Nearly all orders are processed on the same day, with delivery the next day.

Thanks to our optimization efforts, it's increasingly rare for a spare part not to be already available in our US warehouse. If not, we can fulfill the request within 2-3 business days thanks to our warehouse located in New Jersey, which, being on the East Coast, ensures faster import of spare parts from our Italian headquarters.

To support customer care, our clients can also rely on the E-portal, Galdi’s dedicated portal for packaging machine spare parts. Available 24/7, it has been developed and implemented to be a true additional asset for our clients: a convenient and easy-to-use resource with features and information useful to customers, from always up-to-date availability to lead time.

How will Galdi Inc.'s customer service evolve in the future?

Currently, in synergy with Christopher Radford, Technical Operational Manager at Galdi Inc., we are working on a project to optimize the US warehouse.

The goals are multiple. First and foremost, we aim to further speed up logistics by strategically managing spare parts inventory. We want to ensure the constant availability of the most requested and important parts, so we can anticipate even the most urgent customer requests.

We are also exploring automation to speed up order confirmations and provide even faster responses to customers.

In other words, we aim to make the American branch more independent and focused on our US customers, to deliver even more tailored service.