A Future for Hotel Manager Communication

Hotel Manager Communication problems most commonly occur during shift changes, when information should be handed over to a different Hotelier. When Hotel Managers provide incomplete or inaccurate information at this changeover it increases the probability of bad service occurring.

Poor communication could lead to Hotel Staff receiving incorrect information and could result in delays to essential Hospitality, both of which will ultimately negatively affect Hotel Profits.

Common communication failures between Hoteliers involve the miscommunication of important information about a Hotel Guest or and poor documentation of service information. These issues can lead to incorrect decisions being made about service and a service delay occurring.

Hotel Manager Communications brings with it numerous challenges. Communication is part of our everyday Hotel existence. Not simply when we open our mouths to talk but everywhere we look and listen we are participants in this act of communication.?

As simple as Hotel Manager Communication seems, a lot of what we try to say to others and what they try to say to us gets misunderstood. Often this causes frustration, conflict and distance in relationships, both personal and professional.

But good and effective communication is essential to the working and cohesiveness of any Hotel shift team, group or partnership. Effective Hotel communication can help increase productivity and develop valuable relationships and further the success of your Hotel.?

Given that communication is a constant for all of us and given our years of experience communicating with others, you would think that we would be all masters of it by now. However, the sad truth is that, for many of us, our more challenging communications are not successful and sometimes quite messy.

Hotel Manager communications for instance?should encourage Hotel employees to feel as if they really are part of something bigger ultimately, motivating them to “act a lot more loyally to their place of work”.

Hotels are busy places, so every Hotel manager must commit to Communications Every Day. ??Making time for team meetings can often be difficult – but always remember that employees are more likely to engage with communications in meetings than just by the written.

Dedicating just 5 minutes at the start of every shift if possible will help ensure everyone is focused on their tasks and able to discuss any problems. It’s a great way to start the shift off in the right way and doesn’t always have to feel awkward and need not be a wasted effort.?

If you manage a large team of people, keeping in touch with everyone can feel like a daunting task. Scheduling meetings every shift and with every group could often take up more time than you or they have available.

But, allow people to stay connected though with Notice boards, newsletters and other electronic communication when there has not been a meeting and when people are not in the Hotel. It is important to reassure them they are still an essential part of the bigger team.?

When employees feel connected to the Hotel, you as their Hotel Manager and with each other, they feel freer to collaborate across teams, which can result in greater motivation and new ideas being formed.?

Whilst busy shifts can significantly disrupt communication channels in your Hotel, there are several simple steps you can take to strengthen your Hotel community.

The key thing to remember is that your Hotel Employees are your Hotel’s most significant asset, so it’s important to show them they are supported through your Communications with them.?

Effective communication is essential in any business but even more so in Hospitality. The effects of poor communication in Hospitality can have extremely serious consequences. As with other businesses, poor communication decreases profits but in Hospitality communication failures negatively truly affects the quality of both the Hotel Guest and Hotel Staff experiences.