The Future Of Work And The New Workplace: How To Make Work Better

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It’s never smart to make sweeping generalizations (and never smart to say never), but it’s safe to say (nearly) everyone will be glad when the pandemic abates. Who knew this would last as long as it has. “If we had known then what we know now,” we can say to ourselves.

But if you listen closely, there are also people saying they don’t want to go back to the way things were—at least not entirely. It’s been great for many to have additional time with family and to work from home in fuzzy slippers, avoiding the commute. For some, their employers’ offices weren’t wonderlands of wonderful-ness and they would be happy not to return to things exactly as they were. They’d rather go back to something better than what they left.

Global studies by Steelcase (including—full disclosure—my own contribution to the research effort) included multiple research efforts engaging a total of 32,000 participants across 10 countries*. They provide data about what people want from their workplace.

Not surprisingly, most people want to work from home to a degree. But they don’t want to work from home exclusively. They want to come back to the office. 54% of US respondents say they expect to work from home one day a week or less; 26% say they expect to work from home just two to three days per week. It will be about the office, but it will be about more than that as well. Sure, the physical environment will be key, but so will the culture—the unwritten rules and norms that make an experience what it is. The most effective cultures create the conditions where people can thrive, and businesses do as well.

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