The Future of Work: Elevating EX with Collaboration as a Service

Collaboration platforms in today’s workplace are crucial for success amid remote work, hybrid models, and global connectivity.

Gallup’s 2023 report on The Future of the Office details that the unprecedented shift to remote work has meant that 8 in 10 remote-capable employees now either work hybrid or exclusively work remotely. This is a huge shift from 2019 when 60% of remote-capable employees worked fully on site.

?While it’s clear that trends have changed, has the technology that supports our work kept up??

Hybrid Collaboration is Still Not Where We Need It To Be

In a world where hybrid work still doesn’t quite work for everyone, it’s become increasingly critical that we create a seamless experience. With 94% of employees who work at home wanting tools to improve the experience, employers must understand that online collaboration tools will be a driving force behind an overall uplift in employee experience, engagement, and satisfaction.?

After all, hybrid work affects employees in ways it didn’t before. HR and IT are now working together with new technologies and roadmaps they must navigate. From creating new workplace policies that adhere to hybrid working to ensuring the best employee experience, to investing in, managing, and maintaining the online workforce, it’s an entirely new workplace to that of just four years ago.?

So, whether you’re dialing in from the meeting room or your home office, your experience must be on an equal level to every other employee each time.?

Employee Experience at the Heart of It All

We’ve been trying to answer the hybrid question for a while. There are so many routes and steps for companies to navigate and try out, such as BYOD versus smarter solutions.?

At the heart of it all is employee experience. How does an organization create a better place for its employees to work? How do you enable employees to be more productive, and more collaborative, and continue to raise the bar??

After all, hybrid work has improved the situation for employees worldwide. 83 percent of global workers favor hybrid work models. Additionally, 42 percent of remote workers are more likely to stay with employers that provide technology that helps them forge connections with co-workers, supervisors, and the company itself. With this in mind, it’s still vital to maintain a balance between productivity and overall employee satisfaction — and the right tools to support employee output are key to continued success.?

That’s where employee experience meets digital. Or: Digital EX.

Employee experience is no longer just for the in-office community. It’s online. It’s hybrid. So implementing the right infrastructure to support DEX is key to success for hybrid employees.?

A report from Forrester argues the importance of DEX, citing how “93% of employees with a high EX index score plan to stay with their organization for the next year, compared with only 49% of employees with a low EX index score.”

With this in mind, what is the right way to ensure the best environment for hybrid employees online??

Collaboration as a Service: Flexible and Scalable

Collaboration platforms are the answer to so many employee experience questions.?

Lenovo's Collaboration as a Service (CaaS) offers an efficient and flexible way to manage and scale meeting rooms of various sizes, adapting seamlessly to the evolving needs of your business and your employees.?

We offer ThinkSmart Manager, as well as other tools, to provide around-the-clock monitoring and support. This ensures that all collaboration technology operates smoothly, reducing downtime and technical issues.?

We understand that meetings are made for collaboration, which is why we also offer professional services that include room assessments, design standards, and training so that companies can ensure their meeting spaces are optimized for this. CaaS further supports the hybrid work experience by enabling flexible scheduling and efficient use of space.?

Hybrid work is the present and the future. With 51% of employees considering quitting if they had to give up hybrid work, providing a robust hybrid work infrastructure is essential.?

As companies fluctuate in size, vary locations, and continually change policies, your collaboration? solution needs to adapt to your changing needs. No matter what your company is experiencing, CAAS means smart collaboration that works every time.