The future of voice assistants, successful innovation management and digital transformation at ERGO
Welcome to the first edition of our //next newsletter in 2024 - we wish you a happy new year! This time we deal with innovation management in everyday working life, take a look at the future of voice assistants and provide you with an inspiring podcast on digital transformation.
1. Non-stop innovation? How that works at ERGO…
One innovation after the next – how can this be established in everyday working life? Katrin Heppekausen, Dirk Erdmann and Simon Meier report on how they have succeeded in creating a lively culture of innovation in ERGO's "Agent Online Platforms Team". Because innovations are not left to chance here - they are an integral part of everyday working life.
2. How LLMs can revolutionise voice assistants
Is the era of voice assistants like Siri or Alexa becoming a thing of the past, left behind in the race for AI innovation? It may just be exactly opposite – turns out, LLMs can help drive unprecedented development in popular smart assistants, taking their technology to the next level, says Pawe? Bulowski, Advanced Analytics Program Manager at ERGO Technology & Services:
3. “Technology cannot be learnt through Power Point”
ERGO CDO Mark Klein was a guest on the German podcast “Pioniere des Wandels” (Pioneers of Change). In this interview, Mark Klein explains what transformation means for ERGO: from the transformation of the business model to cultural transformation and technological transformation.
Find out more about digitalisation and innovation in the insurance industry on //next: