The Future Of Travel Starts With You
This holiday season was an important reminder of what matters most – the power of human connection.
Connection is transformative. It drives understanding, creates a shared sense of purpose, enhances our well-being and takes us all to new heights. It’s at the heart of what we do at Delta.
As we embark on a new year, we’re committed to bringing you a more connected travel journey and enabling a more connected world. Today, we returned to CES in Las Vegas to share how we’re harnessing innovation, personalization and the power of our Delta team to bring that vision to life.
CONNECTING YOUR JOURNEY WITH FREE WI-FI
When it comes to in-flight connectivity, our goal has long been to deliver an experience at 30,000 feet that is fast, reliable and free of charge. That’s why I’m thrilled to share that starting Feb. 1, Delta will begin offering free Wi-Fi to all SkyMiles Members, like you, in partnership with T-Mobile.
Soon, you’ll have access to complimentary Wi-Fi from the time the boarding door closes to the moment your plane lands, so you never have to miss a moment. You can expect to see free Wi-Fi on most flights within the U.S. next month, and on our international and regional flights by the end of 2024.
ELEVATING YOUR SKYMILES MEMBERSHIP WITH DELTA SYNC
We aren’t stopping there. Free Wi-Fi will enable a more personalized journey when you fly with us, including an ecosystem of experiences powered by your SkyMiles membership that we’re calling Delta Sync.
The future of travel is one where your digital and physical experiences come together seamlessly. With Delta Sync, you’ll be able to get more out of existing technologies like facial matching by breezing through baggage drop, security and boarding without the hassle of pulling out your ID or boarding pass.
领英推荐
We have by far the most seatback screens of any U.S.-based carrier on board, and we’re elevating that experience with Delta Sync On Demand, which will allow you to order in-flight food and beverages at your convenience, receive curated content recommendations, see real-time flight notifications and much more.
And as a SkyMiles Member, you’ll have access to Delta Sync Exclusives — a first-of-its-kind personalization platform debuting later this spring with unique offers, entertainment and more from brands you know and love, including Paramount+, American Express, Atlas Obscura, Resy and New York Times Games.
SOARING INTO THE FUTURE
These announcements are just the beginning. You’ll be hearing more from us in the months to come as we continue to leverage technology to transform travel and enable meaningful connection.
All of this is fueled by our 90,000 Delta people worldwide who focus every day on providing the very best care to you and your family. Their warmth and professionalism paired with this innovative technology is a powerful combination, and it will make every step of your experience more meaningful and personal as we move forward.
Thank you for the trust you place in us and your continued loyalty as a valued SkyMiles Member. I’m both inspired and exhilarated by what’s ahead.
There’s just so much to look forward to together.
See you in the skies.
Senior Application Engineer, Fire Systems, USA at Armstrong Fluid Technology
1 年I have been an Platinum or a Diamond for the past 22 years or so and I have to say that I am NOT feeling the love considering I have flown 3 times on Other airlines in that time vs many thousands of times on Delta and now, even as a delta Amex Reserve card holder, I will be locked out of the skyclubs ( or almost 6 times a year is a Slap in the face considering i fly aroud 35 weeks a year ) ....that alone is enough to make me rethink WHY I would keep the reserve card and pay $550 For almost NO benefits. I am absolutely NOT impressed with these new changes that take an EXTREMELY LOYAL customer and turn me into a " should I look for another airline to fly on" and that is a Delta doing...I am NOT impressed by the person or team that had this pretty BAD idea .
coinbase advisor
1 年??
Founder/CEO/Physician
1 年your airline personnel are entirely incompetent and abusive due to it. You need more intelligent people customer facing. Major problem
Cost Accountant Supervisor at Pactiv Evergreen.
1 年Worst experience with Delta Customer Service. I transferred over 140k points from my Amex Credit card to Delta to be used to book a flight for my honeymoon. I was having issues booking the flight on the website. So I called delta, on hold for 30 minutes and in that time the flight is no longer available to redeem with points. Now I have 140k points sitting on my account with the sole intention of using it for that specific flight. What does delta customer service say, “we can’t do anything about it. Nor can we transfer points back to your credit card” so essentially I’m stuck with $1400 worth of points on delta since I can transfer it anywhere else now. Having this experience I will never fly Delta Airlines. Thank you for being a crap of an airline that took my points and can’t help me out. As a company you need to do better help your customers out.
Expertise in Laundry Operations, Staff Training, and Process Optimization
1 年Great resource you shared...