The Future of HR: How AI is the supercharging hiring process?

1. How AI can be used for human resources operations?

The buzz around AI transforming industries is real, and HR is no exception. Many forward-thinking HR and talent acquisition teams are already leveraging AI to streamline workflows and gain a competitive edge. In fact, "76% of HR leaders believe that by not adopting AI in the next one to two years, they will not be as successful as organisations that have embraced it" (Gartner)

2. Benefits of using AI in HR.

81% of HR leaders are exploring or using AI to improve efficiency in their organizations (Gartner)

Let's see how AI brings benefits to the HR landscape!

2.1 Bias reduction

Diversity and inclusion are top priorities for modern HR teams. But unconscious bias can creep into the recruitment process, hindering efforts to build a truly representative workforce.

This is where AI steps in as a powerful ally. By prioritizing skills and qualifications first, AI can help create a more inclusive hiring experience. Imagine filtering out personal information, like age, gender, or address – focusing solely on the candidate's ability to excel in the role. This empowers HR professionals to make data-driven decisions, free from unconscious bias.

2.2. Time efficiency

AI tools are revolutionizing HR! They can automate time-consuming tasks like resume screening and interview scheduling. Besides, instead of manually sifting through piles of applications from hundreds or thousands of candidates, AI-integrated software can sort and recommend candidates with the relevant abilities and experience for a specific job opening.

2.3. Cost efficiency

AI tools can be used to do tasks at a fraction of the time it would take humans. Large amounts of data can be crunched and summarised and patterns can be identified in a matter of seconds. AI can determine the most effective sources to find top talent and give your indications for where to focus your efforts and budget. By speeding up tasks, AI can help organisations save money and better allocate human and material resources.

3. Case study: Transforming 萬事達卡 's Talent Acquisition

Facing explosive growth, 萬事達卡 needed a talent acquisition solution that could keep pace.

The payment card issuer worked with the HR tech company Phenom and its Intelligent Talent Experience platform, including a career site, AI scheduling, campaign and talent analytics

This innovative solution tackled 萬事達卡 's challenges head-on:

• AI eliminated friction in interview scheduling, saving valuable time for both candidates and recruiters.
• Phenom’s solution enabled more than 900,000 people to opt into Mastercard’s online talent community, giving the company access to a growing talent pipeline

This has contributed to over 2,000 influenced hires … talent that was exposed to one or several recruitment marketing and talent sourcing campaigns and subsequently decided to join 萬事達卡 .

4. Some AI tools for HR expertise.

4.1. IBM Watson Talent

Leveraging natural language processing and machine learning algorithms, IBM Watson Talent assists HR professionals in various areas, including candidate sourcing, skills assessment, and performance management. With its ability to analyze vast amounts of data, IBM Watson Talent provides valuable insights that enable HR professionals to make data-driven decisions.

This AI-powered tool enhances efficiency and accuracy in HR processes, empowering professionals to focus on strategic initiatives.

4.2. Paradox

Streamline your recruitment process and elevate the candidate experience with Paradox.ai. This innovative tool utilizes conversational AI to engage with candidates, answering their questions and providing guidance throughout the application journey.

4.3. Firstup

Struggling to on-board new hires effectively? Firstup can be your secret weapon!

With Firstup , HR professionals can create engaging onboarding experiences that cater to individual learning styles. By tracking progress and analyzing data, this innovative tool allows HR professionals to continuously improve their onboarding processes and maximize employee retention.

5. Concerns with using AI in HR.

5.1. Role transformation

The rise of AI and automation is transforming the way organizations operate. While these technologies offer significant efficiency gains, they also necessitate changes in how we work.

Therefore, it is important to reskill your staff and update role expectations to align with the evolving HR landscape. According to a study from IBM , executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years.

5.2. Ethics and legality

As with most technological advancements, laws and regulations often lag behind. Progress is underway to address the ethical and legal concerns surrounding AI, exemplified by initiatives like the EU AI Act. As new laws are sure to emerge, it is essential that companies stay informed and follow developments to ensure their use of AI is ethical, legal, and compliant.

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