The Future of Hospitality: Rediscovering the Guest Experience in a Digital Era

The latest episode of The B Word.

I hope this newsletter finds you well. We're thrilled to send you the latest episode of The B Word, where we are exploring entrepreneurialism in the hospitality sector and are joined by Richard Valtr , the visionary founder of?Mews—an innovative hospitality management cloud.?

?? The Future of Hospitality: Rediscovering the Guest Experience in a Digital Era ??

Richard is not just an entrepreneur; he's a trailblazer on an inspiring journey to revolutionise the guest experience. In this episode he discusses how his vision of improving check-in led to his founding Mews, which has become a unicorn ?? with a valuation of $1.2 billion following a recent fundraising round.

Key Episode Highlights:

??? The Road to Entrepreneurship:

• When the existing technology couldn't support Richard’s vision for the guest experience. He decided to build the technology himself, assembling a team of programmers to develop what would become Mews.?

?? Brand vision:

• In the beginning entrepreneurs or small teams may not have the resources or time to fully develop all aspects of the brand, but finding the right moment to pause, take stock, and reassess the brand's direction is crucial for growth.
• Brand stretch is important because it allows creative flex and versatility in certain channels.

?? Continuous Improvement:

• Entrepreneurs often have the perpetual sense of striving for more and the tendency to focus on what's left to achieve.

??? Good Talent is Key to success:

• It’s important to understand the value of surrounding oneself with individuals who excel - it’s a gift.

?? If you're passionate about tech, startups, and uncovering the secrets behind successful B2B brands, the B Word is a MUST-LISTEN! ??

?? Check it out now: The B Word with host Jesse Swash

The B Word is the podcast that unravels the intricacies of B2B branding. Our monthly episodes feature guests from diverse realms, including technology, venture capital, private equity, and more. Together, we delve into the essence of branding, its mechanics, and its profound significance in the contemporary business landscape.

?? Feel free to share your thoughts and takeaways in the comments. Happy listening! ??

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