The Future of Global Capability Centers: Talent, Transformation and Value

In 2020, when the world faced pandemic lockdowns, businesses everywhere entered a race against time to digitize. Work went virtual, and companies struggled to set up systems to streamline processes and workflow. Global Capability Centers (GCCs) continued to add value at each stage of this process. Being at the forefront of driving transformation, GCCs can teach every part of the parent organisation regardless of business units or geographic presence.

Talent is a pivotal element for GCCs; and attracting, developing and retaining talent is at the heart of their transformation journey. “If you go back 10 years, it was a different need where cost arbitrage was one of the key criteria for setting up GCCs, but now it has become a core part of the complex transformation of the organization,” said Accenture’s Rajesh Ojha while speaking at a panel discussion on The Future of Global Capability Centres. Ojha also threw light on the importance of centralizing knowledge-based processes, particularly in the context of supply-chain. When it comes to architecting a future-ready supply-chain, he said the key lies in “how technology is enabling easy access of relevant data to all the key stakeholders as and when required.”?

Through Accenture, GCCs have access to the best of learnings from clients in India and across the globe; the combination of Accenture’s broad and deep experience and the GCCs’ existing talent base can create end-to-end use cases that can be delivered to the parent company. GCCs need to nurture talent with the right blend of industry-specific and technical knowledge in order to drive complete transformation within the enterprise…Watch session recording

News and Views

Repositioning the Value and Priorities for GCCs In India

Speaking at NASSCOM’s GCC Conclave, Accenture’s Sandeep Dutta, spoke at length about the importance of talent in the post-pandemic work scenario, and how GCCs “can now have a play that is end-to-end, are no longer just pockets of cost play, and will be seen as talent hubs where best-in-class centers of excellence will be set up”…Watch session recording

Business Value Multiplier: 4 Levers to Boost Maturity and Profitability?

Accenture’s ‘Fast-track to Future-ready Performance’ report assessed survey respondents’ operations maturity levels based on an assessment of eight characteristics. These characteristics can be broadly grouped into four levers – Technology, Process, Data, and Talent. When all four are applied in an integrated manner, companies not only double their chances of becoming future-ready, but also gain the potential for a massive 14.2X boost in moving up one maturity level…Read more

Intelligent Operations for Future-Ready Businesses

To understand the connection between business operations maturity and performance, Accenture carried out a survey of over 1,100 C-suite and VP-level executives across 11 countries and 13 industries. The survey also included an assessment of ‘transformational value’, which explains how future-ready organizations are primed to capture performance gains and deliver excellent customer and employee experiences. The study identified four levels of operations maturity: stable, efficient, predictive, and future-ready. However, surprisingly, only 7% of the respondents fulfilled the ‘future-ready’ criteria…Read more

Augmenting Digital Readiness for a Future-Ready Workforce?

The challenges created by the pandemic provide exciting opportunities, particularly in the area of “building the workforce for the future, which could be about new skills, new areas, and redesigning our whole work culture because this is about redefining the skills,” said Accenture’s Rajesh Ojha at NASSCOM’s GCC Conclave. He spoke about the need to create leadership skills at all levels and build a trust-based work process that is both responsive as well as adept in delivering value at every point in the process…Watch session recording

How Digital Twins Can Supercharge Business Operations

A digital twin is the virtual replica of a physical object, system, or process, which can be used to predict how the original will respond to different variables. In today’s complex and unpredictable business environment, they allow organizations to visualize scenarios, mitigate possible risks, reduce uncertainty, and increase efficiency and competitiveness. Nearly two-thirds of chief supply chain officers believe that programming physical environments will become a major business strategy…Read more

Accenture is ready to help as you begin to re-imagine your business. If you’d like to know more about how we can partner with you in your digital transformation journey, please feel free to contact us. Thank you!?

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