The Future of Customer Service: Beyond Transactions and Towards Relationships
In today's time, if you have an issue with a product/service, you will go straight to the ‘help’ section of the concerned companies website or app and a well trained chatbot is ready there which can solve basic issues. For complex queries the same bot will set up a call or live chat with a customer service executive.?
But things were not this easy a few years back. People have to wait in long queues at stores or on call to get answers for their questions.? However, customer service has evolved a great deal throughout time and now we can get quick responses and resolutions, thanks to chatbot, live chat and social media customer support. The future of customer support is more promising, especially with the incorporation of AI and machine learning technology. Here is what it may look like in near future:?
AI: Revolutionizing Customer Support
The rapid evolution of AI promises to play a leading role in shaping the future of customer service. Here's a glimpse into how:
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Human Expertise, Amplified by AI
While AI excels at automation, human expertise remains irreplaceable. The future will see humans and AI collaborating:
This human-AI collaboration will be the key to unlocking exceptional customer service that builds lasting loyalty. Read more about the evolution of customer support here: https://ikanabusinessreview.com/from-office-queues-to-ai-tracing-the-customer-service-revolution/