The Future of Contact Centre Planning with Ric Kosiba

"If we can improve the individual performance of each agent by 18%, we don't just enhance customer satisfaction; we revolutionise the efficiency of the entire operation."

In this episode, we're joined by Ric Kosiba, a seasoned expert in the contact centre industry, with years of experience in resource planning, workforce optimisation and analytics.

Ric shares his journey from building the first contact centre planning system to co-founding Real Numbers, a cutting-edge tool for analytical, workforce optimisation and planning solutions.

Ric also is a software innovator with AI Simulations driven from impactful data and insights.

Whether you're in the contact centre world or just curious about how data-driven decisions can revolutionise business operations, this conversation is packed with insights you won't want to miss.

WATCH HERE - https://www.youtube.com/watch?v=pLAxtdKWSZc&t=13s

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The Future of Contact Centre Planning with Ric Kosiba - "Data-Driven Decisions and the Power of AI!"

#workforceoptimisation #resourceplaning #operations #workforce #ai #resourcing #podcast #contactcentre

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