The future of communication for Smart Cities: Impact of AI Translation & Interpretation Tools

Artificial intelligence #AI has revolutionized numerous areas of everyday life, and one of the most impacted fields is translation and interpretation. The use of AI-powered automatic translation technologies facilitates communication between people of different languages and offers significant advantages for public administration and governments. In a globalized world where information and communication are essential, the ability to quickly and accurately translate official documents, websites, and other administrative materials has become a critical necessity.

Benefits for Public Administration

Multilingual Access to Information

One of the benefits of automatic translation is the ability to provide multilingual access to governmental information. Official websites, forms, and other materials can be quickly translated into multiple languages, ensuring that citizens of different linguistic backgrounds have equal access to information and services. This is crucial in multicultural and multilingual societies where inclusion and equal access are fundamental priorities.

Improved International Communication

Governments often need to communicate with other nations, international organizations, and supranational entities. AI-based automatic translation facilitates these interactions by allowing quick and accurate translations of diplomatic documents, agreements, and other important materials. This not only saves time and resources but also reduces the margin of error in situations where every word counts.

Efficiency and Cost Savings

Implementing automatic translation technologies can result in greater operational efficiency and significant cost savings. AI can handle large volumes of text in much less time than human translators, which is particularly useful for repetitive or standardized documents. Additionally, the costs associated with hiring professional translators are reduced, allowing resources to be allocated to other critical areas.

Improved Emergency Management

In emergency situations, such as natural disasters or public health crises, rapid and clear communication is vital. Automatic translation systems can quickly translate emergency notices, instructions, or help Government Call Center agents to communicate into multiple languages, ensuring that all citizens receive the information they need to stay safe.

AI in Automatic Translation and Smart Cities

Automatic over-the-phone interpretation

Automaticover-the-phone interpretatione is a powerful tool that can be used by public administrations to improve the accessibility of governmental services. For example, citizen service call centers can integrate AI systems that allow operators to communicate with people who speak different languages. This not only improves the user experience but also ensures that all citizens receive the help they need, regardless of their native language. Technologies like VerbumCall enable accessibility through the interpreter without the need for the Internet. The AI interpreter is available through a regular phone call.

Translation at Events and Videoconferences

During public events, community meetings, or videoconferences with solutions like VerbumOnSite or Verbum for Microsoft Teams, real-time automatic translation can break language barriers and promote inclusive participation. In a smart city, municipalities and other governmental entities can use these technologies to broadcast in multiple languages simultaneously, allowing all participants to understand and fully contribute to the discussions. This is especially useful in public consultations, where it is vital that all voices are heard.

Applications in Urban Life

Cities that invest in those technologies can leverage automatic translation to enhance daily interactions between citizens and public services. For instance, information kiosks in public spaces can include automatic translation so that tourists and residents who do not speak the local language can obtain directions, event information, and other services. Additionally, government mobile applications can incorporate translation functionalities to help users navigate bureaucracy in their own language.

Privacy and Security

The use of automatic translation systems also raises privacy and security concerns. Government documents often contain sensitive information that should not be exposed to third parties. It is crucial that automatic translation solutions implement robust security measures to protect the confidentiality of translated information.

To learn more about OneMeta′s translation and interpretation solutions visit onemeta.ai