The future of AI is human

Leaders from some of the world’s biggest brands — Meta, Google, Chime, Uber, Coinbase and more — came together recently at Forward ‘24, a premier event focused on the new world of digital experience.?

They shared their perspectives on current trends in CX, trust and safety, fincrimes and compliance, and looked ahead to what’s next for a range of industries in the age of GenAI. And, while there’s no question that intelligent technology will change the future of business, the experts all agreed that humans will be needed more than ever.

Read the key takeaways from the event

What’s really going on with GenAI in CX?

Nearly 100% of companies have already or are planning to invest in GenAI to reimagine their CX operations and meet evolving demands. Enterprise leaders, however, don’t believe technology alone is enough for complex customer interactions. So where’s the real ROI??

See what the market is saying in a new Everest Group report, in partnership with TaskUs

From cost to value: Driving real impact with digital transformation

Digital transformation is more than adopting new tools for better efficiency. It’s a fundamental shift in how businesses operate, enable their teams and engage with customers. But the process often comes with a significant price tag. How do you change the narrative towards value creation to get leadership buy-in??

Phil Tomlinson, TaskUs SVP of Global Offerings, and other innovation experts will give their take in an upcoming episode of DigitalTransformationTalk this November 19. Sign up to join live.

Push your business forward. Subscribe to our newsletter for monthly insights from industry leaders and experts.