Funeral Experts: A case study in empowering informed choice

BACKGROUND

A client contacted our service following their second recent bereavement. During their first loss, they had quickly selected a recognisable funeral director, assuming they offered the most cost-effective option. This decision led to regret and financial worry when they later discovered cheaper alternatives, prompting them to seek our help for their current situation.

CHALLENGE

The client faced arranging a new funeral while still grappling with the emotional and financial impact of their previous arrangements. They needed support to avoid repeating past mistakes, understand their rights, and make a more informed decision this time, all while managing the stress of another loss.

ACTION TAKEN:

1. We thoroughly consulted with the client to understand their experience and current needs.
2. We utilised our online comparison tool to gather information on local funeral directors' services and prices for similar packages.
3. We provided comprehensive information about different funeral options and potential costs.
4. We supported the client through the process of selecting a funeral director, encouraging them to ask questions and negotiate services.

OUTCOME:

1. We helped the client select a funeral director that better matched their needs and budget for the current bereavement.
2. The client felt empowered to ask questions and negotiate services, resulting in a more tailored and cost-effective funeral package.
3. The client reported feeling more in control and less stressed about the current funeral arrangements.

KEY LEARNINGS:

1. The importance of providing bereaved individuals with comprehensive information about funeral options and costs.
2. The value of having a robust comparison tool for funeral services to aid in informed decision-making.
3. The need for clear communication and transparency around prices and, packages, and consumer rights.
4. Empowering clients to ask questions and negotiate services with funeral directors is significant.
5. The crucial role of ongoing support for individuals facing multiple bereavements is helping them learn from past experiences and make more confident decisions in challenging times.

CONCLUSION

This case demonstrates the importance of informed decision-making during bereavement and the value of learning from past experiences. Our intervention helped the client make a more satisfactory arrangement for their current situation. It underscores our service's vital role in advocating for bereaved individuals, promoting transparency in funeral services, and providing continuous support through multiple bereavements.