Frustrating Experience with Wirex: Beware of Excessive Document Requests and Account Freezing
Rating: ★☆☆☆☆
As a user of the Wirex mobile app, I have found my experience to be extremely disappointing and frustrating. While the idea of having a neo bank and crypto wallet in one place sounded promising, the reality has been far from it.
One of the biggest problems with Wirex is their excessive document requests when depositing money, even when it comes to cryptocurrency. It is understandable that financial institutions need to adhere to strict regulations, but Wirex takes it to another level. They continuously inquire about the source of funds and income, making the whole process overly intrusive and time-consuming.
Regrettably, Wirex's excessive requests for personal identification documents, proof of address, and identity verification do not stop there. Despite already going through a painstakingly detailed verification process, they do not hesitate to ask for multiple forms of proof again and again. This creates an unnecessary hassle for users, who are forced to provide the same information repeatedly.
To make matters worse, Wirex has a tendency to suddenly close, block, or freeze user accounts without any apparent reason. This lack of transparency and sudden action can be incredibly frustrating, especially when users are left without access to their funds or crypto assets. Such actions without proper justification give the impression that Wirex is not a trustworthy platform to handle users' finances.
In conclusion, I strongly advise against using the Wirex app due to their excessive document requests and the arbitrary freezing or closing of accounts. There are numerous alternative banking and cryptocurrency wallet options available that offer a better user experience and maintain a higher level of trust and transparency.
#wirex #wirexapp #wirexapp #crypto #bitcoin #investment
Artificial Intelligence & Big Data Expert
1 年Wirex is by far one of the worst apps I have ever used. It is an absolute nightmare. As soon as you deposit money, including cryptocurrency, they bombard you with countless requests for documents regarding the source of your funds and your income. And it doesn't stop there. They repeatedly ask for multiple forms of proof of address and identity verification, making the process incredibly tedious and time-consuming. What's even more infuriating is that despite complying with all their demands, they simply close, block, or freeze your account without any valid explanation. To make matters worse, they have frozen my hard-earned money, totaling over 100 thousand euros, and all they do is send me the same automated response stating that they are "processing my refund request." It's been months, and there has been absolutely no progress or resolution. Wirex's lack of transparency and accountability is absolutely unacceptable. They have shown a complete disregard for their users' trust and financial well-being. I strongly urge everyone to steer clear of this app and find alternative, more reliable platforms that respect and value their customers' money.