From travel management to inspired leadership: Proven tips and techniques for professional growth from industry leaders

From travel management to inspired leadership: Proven tips and techniques for professional growth from industry leaders

The evolution of corporate travel

Corporate travel is evolving rapidly, shifting from traditional management to inspired leadership. With institutional priorities changing and the travel ecosystem transforming, travel managers face increasing responsibilities. They are now expected to bring analysis, insight, and innovation to the table, stepping up as leaders within their organizations. So, how are they rising to the challenge?

Challenges on the path to leadership

SAP Concur’s 6th Annual Global Travel Managers Report highlights significant challenges:

  • 99% of travel managers feel a disconnect between their tasks and the support they receive.
  • 36% struggle with sustainable travel due to inadequate budgets.
  • 34% face difficulties demonstrating ROI without the right data or tools.
  • 33% are asked to adopt a strategic role without additional training.

Despite these hurdles, the transition from travel manager to travel leader is both possible and practical.

Insights from industry leaders

To support this transition, insights from top industry leaders at SAP Concur and FCM Travel have been gathered. Meet the experts below:

  • Jennifer Coleman, Senior Leadership Development Consultant at SAP Concur
  • Mike Cox , Principal Consultant at FCM Consulting
  • Peter Psaltakis , VP. Global ?Solutions Engineering at FCM Travel
  • Lindsay Straub , Global Head of Sales at FCM Travel

The guide is organized into two sections: (1) ways to think about change and (2) ways to make it happen.

Professional development strategies

The last few years have come with lots of hurdles in managing corporate travel – from mastering challenges like artificial intelligence and sustainability to handling remote work and return to office. But now it’s time to take a look at the things on the horizon.

  1. Vision and planning: Establish a clear vision of the leader you aspire to be and create a strategic map to develop the necessary skills and behaviors.

a. First thing's first: ask yourself what your vision is. Here are some key questions to consider:

  • What does success look like?
  • What do you want to be known for?
  • What unique talents do you bring to the table?
  • What does your leadership look like?

b.?Second, make a plan. List the behaviors you need to develop and the methods in which you will develop them.

You have to shift how you see yourself – how you identify yourself – to thinking of yourself as a leader. – Jennifer Coleman

2.?Building networks: Develop an internal and external network to expand your business perspective. Engage with key people within the company and attend industry events.

Reach out to stakeholders in your travel program, as well as people who have nothing to do with travel – people you can learn from – to extend your network beyond the typical contacts in your company. – Mike Cox?

3. Balancing humility and pride: Share your successes confidently, backed by clear results and data.

Bridging the knowing/doing gap is the most essential part of learning leadership skills and really stepping into being. – Jennifer Coleman


Tips to transition from manager to leader

Organizational context: Understand the priorities of HR, finance, and procurement to align your travel program with company goals.

Data literacy: Build knowledge of data management and analytics. Utilize company-backed training and resources to enhance your skills.

Leverage peers and partners: Develop strong relationships with TMCs, tech partners, and suppliers. Engage in networking and learning platforms like the Global Business Travel Association (GBTA) and Business Travel News (BTN).

Consultant’s mindset: Approach business issues with a traveler’s lens, offering solutions that align with company goals.

Creating a travel council: Form an advisory council with representatives from various departments to evaluate your travel program and new ideas.

Continue your journey

These high-level insights are just the beginning. To delve deeper into these strategies and access actionable steps for becoming an inspired travel leader – and unlock more insights from these professionals – download the full eBook.

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