From Tech Challenges to Tech Triumphs with ASR!

Hey LinkedIn!!!

In the vast world of ASR (Automatic Speech Recognition), accuracy is a hill many aim to conquer. But when you're dealing with diverse accents, background noises, varying call quality, and technical jargons thrown in the mix, that hill quickly becomes a mountain.

Enter SandLogic’s Lingo - ASR & LLM Studio. We recently embarked on a tech odyssey, diving deep into the challenge of transcribing 25k outbound calls from one of the insurance industry's behemoths. The aim? Not just transcription, but also analyzing propensity scores, intent to buy, and a myriad of other intricate data points.

Against these tech adversities, Lingo emerged victorious with an accuracy rate that'd make any techie's heart skip a bit: 98.9316%!

While many said "It's too noisy" or "This jargon's too complex," we said, "Challenge accepted." To those who’ve ever faced a tech mountain, know that with the right tools and tenacity, you can plant your flag at its peak.

Some reports from Lingo...

Call Intents and Call Disposition captured by underlying NLP of Lingo

Propensity Score, Objections and Avg. Agent Handling Time extracted from the call transcripts by Lingo

Agent Rating, Call Transfer Rate and Customer Emotions captured by Lingo from the call data

For the curious minds looking to turn chaotic call data into crystal-clear insights, you know where to find us.

Big cheers to embracing challenges and crafting solutions!

#ASR #Lingo #LLMStudio #TechChallenges #BreakingBarriers #SandLogic #deeplearning #nlp #llm #ai #aiforgood #aiforbusiness #makeinIndia #nasscom #meity