From Scapegoat to Catalyst: Unleashing the Transformative Power of tech for the most vulnerable

I've observed local and global leaders politicizing national identification systems with biometrics, digital currency/payments, generative AI, and TikTok, focusing solely on the risks. Then you have others that focus solely on the benefits. We must realize that two points of view can coexist, allowing us to capitalize on the benefits of technology while also putting in place the necessary safeguards. Technology should be harnessed to improve lives AND we should implement necessary laws to safeguard privacy, prevent cyber breaches, and address algorithmic biases.

In a world where new age technologies are facing significant criticism, it is time to shift the narrative and recognize the immense benefits it can bring, especially for marginalized individuals. From empowering disabled individuals to fostering financial inclusion and addressing systemic inconveniences, technology has emerged as a powerful catalyst for positive change. In this article, I will share three scenarios that highlight how embracing technology can facilitate access, enhance livelihoods, and foster a more equitable society.

?1.???Empowering the Disabled

Meet Senator Floyd Morris, a remarkable individual who lost his sight during high school and struggled to finish as a result. Despite facing limited resources for disabled individuals, he persevered and earned his bachelor’s and master’s degrees. He became the first blind person to serve as President of the Jamaican Senate. Senator Morris continues to advocate for disabled individuals, promoting their access to education, employment, and equity.

In the accompanying photo, taken during the eLearning Conference on Digital in Education, Senator Morris is seen presenting. He shared how the innovative glasses he’s wearing have transformed his life, enabling him to scan documents and listen to the content, and even select outfits independently as it scans and describes the colours. ?With this technology, his independence has been enhanced and he has been further empowered.

??

2.???Financial inclusion and empowerment

This photo was taken after Prime Minister of Jamaica, Andrew Holness, spoke during the session "Jamaica: The Road to Digital Government." He reminded the audience that digital platforms have revolutionized the distribution of financial assistance, as seen in the successful implementation of the CARE programme during the pandemic. Jamaicans were able to apply online and receive transfers directly to a bank account. Unlike the traditional method of cash distribution, where funds often go missing or unaccounted for, the Government of Jamaica (GoJ) was able to provide a transparent account of how the funds were distributed because it was digital and distributed to unique individuals. ?

During his address, the Prime Minister underscored the challenges faced by individuals without digital identity. He highlighted the burdensome process that someone seeking PATH assistance, or a pension would have to go through, including visiting an office and potentially needing a Justice of the Peace to validate their identity. This process creates unnecessary difficulties and expenses. It is riddled with friction, resulting in a loss of both time and money.

?To address these issues and maximize the benefits for society, the Prime Minister reaffirmed his commitment to digital transformation, recognizing that Jamaica lags countries such as India, Estonia, and Rwanda in this regard. The appointment of Senator Dr the Hon. Dana Morris Dixon strengthens oversight for Skills and Digital Transformation. A key initiative in this journey is the implementation of the National Identification System (NIDS), which enables efficient identity verification and access to services such as PATH, pensions, and financial services.

?3.???Convenience without “links”?

Pictured in this photo is a long line and a woman sitting on the sidewalk with her young baby, also seemingly waiting to be serviced. ??When I took the picture, I did so as a personal reminder of the “why” behind my passion for initiatives such as NIDS and societal digital transformation.

Long lines have unfortunately become the norm, disproportionately affecting individuals without strong "links" or financial resources. They endure the loss of work hours, spend money on transportation like bus and taxi fares, and often face uncomfortable circumstances such as standing in the scorching sun. However, through digital transformation, governments have the power to revolutionize public services, eliminating the need for lengthy queues and bureaucratic red tape.

Online applications for social welfare programs, digital mechanisms for authenticating identity and proof of life, and digital payment options, exemplify the transformative power of technology in eradicating the need to wait in long lines. It saves valuable time and reduces financial burdens for those who need assistance the most. In countries like India, biometric authentication enables pensioners to establish "proof of life" digitally and instantly.

?Let this photo serve as a poignant reminder of the urgency to embrace digital transformation and create a more efficient, inclusive society where waiting in long lines becomes a thing of the past.?

Conclusion:

Next-gen technology is not the villain that society often portrays it to be. On the contrary, it has the potential to be a hero, revolutionizing our lives and creating opportunities for marginalized groups such as the disabled and the poor. However, realizing this potential requires a focus on transformation and the implementation of protective laws.?

When comparing Jamaica to India, which has experienced a remarkable story of financial inclusion and improved access to government services through digital transformation, skeptics posit that it would be difficult for Jamaica to achieve similar outcomes because of higher corruption rates and lower digital literacy and adoption. However, a closer examination of the data presents a different narrative.?

In terms of corruption, according to the Corruption Perceptions Index (CPI), during the early stages of their national ID journeys around 2006, India was ranked 70th, while Jamaica ranked 61st. In 2022, India's ranking dropped to 85th, whereas Jamaica's ranking dropped to 70th. This data challenges the perception that Jamaica is inherently hindered by corruption when it comes to digital transformation.?

While there is currently no global metric available for digital literacy, Jamaica reports higher literacy rates than India, as indicated by the World Bank. Moreover, mobile and internet penetration rates are also higher in Jamaica. These factors suggest that Jamaica is not inherently disadvantaged when it comes to digital transformation.?

It is crucial to recognize the potential of technology and ensure that its benefits reach all segments of society. By leveraging technology and implementing protective measures, we can create a more inclusive and equitable society that harnesses the power of digital transformation for the betterment of all.