Zingly.ai

Zingly launches a bold AI-driven future of customer experience for a world beyond 1-800 calls and chatbots Ex-Avaya, Five9, Glia, and Talkdesk industry leaders join forces to revolutionize customer experience (CX) with the launch of?Zingly, a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships. With this launch, Zingly is today announcing it has raised a $10m seed funding round from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from other leaders in the CX industry. https://lnkd.in/gt3XrWZn

Salespeople, rest easy — AI won’t replace you. Selling thrives on human relationships, and that’s something only people can truly deliver. AI is a powerful tool that saves you time and amplifies your unique skills. Zingly’s CX Center empowers companies to achieve the ideal balance between humans and AI to effectively close deals and drive customer satisfaction. #CX #CustomerExperience #Sales #GenAI

Zingly’s latest report uncovers a surprising contradiction. ??71% of consumers say calling customer service is more stressful than the problem itself.? ????59% of consumers trust phone calls as their go-to channel for serious issues. This makes sense. Most of us don’t want to call an 800 number every time we have a problem. We seek quick, efficient, and preferably self-service solutions. Until something goes awry. Then we don’t want to endure the endless maze of automated systems. We want to talk to a human — NOW. Automating everything isn’t the future of customer service. Success lies in combining digital + AI + humans to create a dynamic experience that delivers the right interaction for every scenario. Zingly helps companies achieve the ideal balance of these elements to deliver frictionless, stress-free customer experiences that unlock greater loyalty and revenue growth. Check out the results here: https://lnkd.in/g67fh9QQ #CustomerExperience #GenAI #CX

In a recent survey, American Bankers Association found that 66% of survey respondents, across generations, indicating they are comfortable with their financial institutions using personal data—and even AI—to give them more relevant services. Here's Gaurav Passi discussing how he approaches the topic with clients. Check out the full video here: https://hubs.ly/Q02YgV0m0

Dormant customer bases and passive web traffic are common themes for many companies. With proactive outreach and personalized communication based on intent and context, companies can boost engagement and value for customers, while growing wallet share at the same time. #CX #AI #Fintech

In regulated industries like banking and financial services, you can't just throw AI at everything. Zingly’s new suite of AI solutions employs "Safe-AI" — a balanced approach that combines three critical elements: ??Your own trusted data ??Purpose-built GenAI ??Strategic human touch One financial services client increased their 401k rollovers by $200M by pairing our AI capabilities with their human expertise. GenAI isn't about replacing humans — it's about empowering them. Learn more about how we use smart AI in our products here: https://hubs.ly/Q02YgVbD0 #CustomerExperience #FinancialServices #GenAI #CustomerService

Explore the exciting ways Gen AI is revolutionizing financial services! In this FF News | Fintech Finance interview, Gaurav Passi dives into the seamless blend of data, AI, and the human touch to elevate customer engagement. Be sure to catch this must-see conversation on real-world applications in the industry! Check out the full video from FF News | Fintech Finance https://hubs.ly/Q02Y8qJT0 #GenAI #CX #BFSI

The future of customer service and CX in banking is AI + Data + Human Touch. ?? New article and video by FF News | Fintech Finance is live, check it out today! https://lnkd.in/d3jxnQ4G

Thank you Rutger van Faassen for a great conversation >> https://lnkd.in/eH_YvXNp. Banks, FI's, Insurance companies & CreditUnions are embracing Gen-AI fast & now for deposit growth, wallet share & customer service automation. I worry about the ones who are too fearful to start, spending way too much time thinking vs. executing. Start small, but START NOW! #AICX for Revenue Growth & Customer Service – The Future is Now! Embrace or Get Left Behind. Zingly.ai is transforming how banks attract, onboard, and retain customers. The power of advanced AICX proven at large scale - Zingly is dramatically cutting costs; driving deposit growth and elevating customer experience (#NPS #CSAT). #AIAgents:?Automate 70%+ of interactions, providing instant 24/7 service - including eliminating the need for after-hours support and paying outsourcing companies $$$ for bad customer experiences. #RelationshipAI:?Smartly escalates key moments to a human for high-value clients and complex needs. It magically knows when to bring human in the loop and meet revenue & customer growth goals #AgentAutoPilot:?For the 20% - 30% customer that need a human agent - our auto pilot equips those agents with instant summaries and recommendations, enabling faster, more effective responses - automating tasks and redefining CX scale for your business Banks can now deepen customer relationships and seize every growth opportunity. See how we’re making it happen! #money2020 #CX #Banking #AI #CustomerExperience #ContactCenter #FinancialServices #BFSI #creditunions #communitybanks #regionalbanks #insurance

Thanks for the feature FF News | Fintech Finance!