From Print Hardware to Services: A Paradigm Shift for Success
Mitchell Filby
Strategy, Innovation, Digital Transformation, Author, Board Director, XaaS, Business Model Disruptor, Publisher, Journalist and Serial Entrepreneur, Business Mentor, Coach, Advisory, Global MPS expert
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"Reinventing Print: Shifting from Hardware Dependency to Service-Driven Models"
For years, print hardware dominated industry discussions. Today, the conversation has shifted to services, reflecting the growing need for solutions that deliver agility, cost efficiency, and scalability.
General Overview: This post delves into the transition from hardware-centric business models to service-driven solutions like MPS. We’ll examine why this shift is essential, how it impacts profitability, and what it means for the future of printing.
1: The Decline of Hardware-Centric Models:
Traditional print models heavily relied on hardware sales, but declining print volumes and commoditisation have eroded profitability. For organisations, clinging to this outdated model means falling behind. The time has come to embrace service-oriented models that prioritise recurring revenue and customer engagement.
2: The Service Revolution in Printing:
Managed Print Services epitomise the service revolution. By shifting focus from hardware to holistic solutions, businesses gain the ability to manage fleets efficiently, optimise workflows, and offer customised services. This evolution not only addresses the decline in hardware sales but also builds stronger, longer-term customer relationships.
3: Preparing for a Service-Driven Future:
Transitioning to a service-first model requires businesses to rethink their operations. Training teams to adopt a customer-centric mindset, investing in advanced analytics, and integrating digital workflows are key steps to future-proofing print strategies in a service-driven world.
Some Thought-Provoking Questions:
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Call to Action:
Take the first step toward transformation. Explore MPS as a gateway to long-term profitability and customer loyalty.
Conclusion:
The shift from hardware to services is more than a trend—it’s a necessity. By adopting a service-first approach, organisations can not only survive the changing landscape but thrive in it.
Authored and published by Mitchell Filby, Managing Director at First Rock Consulting.