From One HR Professional to Another

Dear Fellow HR Professionals,

As we continue to navigate the ever-evolving landscape of human resources, I want to take a moment to reflect on the unique challenges and opportunities that lie ahead for us. In a world where adaptability, innovation, and resilience are increasingly essential, our role as HR leaders has never been more critical.

But today, I want to throw a spanner in the works.

While we HR professionals wear many hats and take on various responsibilities, we must be cautious not to let the weight of these roles overwhelm us. As we strive to be the go-to resource for our teams, we must also be mindful of our own well-being. We mustn’t become so much of a wide and welcoming plate that we allow anything and everything onto it. If we're not careful, we risk our own mental health and well-being by taking in too much without an outlet. Remember, we are trained HR professionals, not psychologists, rehabilitation centers, or saviors (with no offense intended).

So how do we navigate this delicate balance?

• Invest in Employee Assistance Programs (EAPs)- Advocating for Employee Assistance Programs (EAPs) is crucial, as these programs provide a safety net for employees dealing with personal and work-related challenges. By encouraging your organization to invest in an EAP, you enable employees to access confidential counseling and professional support for issues such as mental health, marital problems, financial stress, and substance abuse. This not only relieves HR from handling complex personal matters but also ensures that employees receive the specialized care they need, promoting a healthier and more productive workforce. EAPs can also reduce absenteeism, boost morale, and create a positive organizational culture where employees feel supported beyond their professional roles.
• Empower Your Teams- As HR professionals, it’s essential to distribute the responsibility of people management across the organization. Empowering Heads of Departments (HODs) and supervisors to handle HR-related issues is a strategic move that fosters a more collaborative work environment. Equip them with HR-for-Non-HR training, which provides them with the tools and knowledge to manage everyday people challenges, such as conflict resolution, performance discussions, and team dynamics. By decentralizing HR responsibilities, you build trust within departments and ensure that issues are addressed promptly and effectively at the team level. This also helps in reducing the volume of cases that escalate to HR, allowing you to focus on more strategic initiatives.
• Find a Safe Outlet- HR professionals often carry the weight of others' concerns, which can be emotionally taxing. It’s important to acknowledge that you cannot carry these burdens alone. Finding a safe outlet—whether it's a mentor, peer, therapist, or trusted colleague—allows you to express your thoughts, concerns, and stresses in a confidential and supportive environment. This is vital for your mental health and emotional well-being. Additionally, consider establishing peer support groups within the HR community, where professionals can share experiences and offer advice. I have several! WOMEN IN HR KENYA among others. Creating these spaces helps prevent burnout and ensures that you remain resilient and effective in your role.
• Incorporate Relevant Trainings- While traditional HR training often focuses on compliance, performance management, and employee development, it’s equally important to prioritize well-being initiatives within your training calendar. Proactively addressing mental health, stress management, financial wellness, and work-life balance can make a significant difference in the overall health of your workforce. Organize training sessions that equip employees with practical tools to manage their personal and professional challenges. Additionally, by normalizing discussions around mental health and well-being, you create an environment where employees feel comfortable seeking help before their issues become crises. This preventative approach not only reduces the strain on HR but also contributes to a healthier, more resilient organization.
• Foster Team Bonding- Team bonding is more than just a morale booster—it builds trust, collaboration, and a sense of belonging within the workplace. Regular team-building activities, whether formal workshops or informal gatherings, help break down barriers and open lines of communication. When people feel connected and supported, they’re less likely to internalize stress and more likely to seek help, reducing the burden on HR. You do not have to wait until your annual team building events for you to achieve this, A chilled Friday afternoon over a board game can work, encouraging social support over the weekends...
• Invest in Your Own Development -As HR professionals, continuous personal and professional development is key to maintaining our effectiveness and resilience. Investing in advanced training and education in areas such as psychology, conflict resolution, and stress management can significantly enhance your ability to handle complex human dynamics and support your well-being. For example, gaining skills in psychological first aid can help you better understand and manage the emotional and mental health challenges faced by employees. Additionally, staying informed about the latest HR trends and practices ensures you remain at the forefront of your field, enabling you to offer innovative solutions and guidance. By committing to your own growth, you not only enhance your professional capabilities but also model the importance of lifelong learning and self-care for your organization.
• Learn to Say No- In HR, we’re often seen as the go-to problem solvers, but it’s essential to recognize our boundaries. Saying "no" isn’t about shirking responsibility—it’s about protecting your mental and emotional health so you can continue to serve effectively. Learn to say no politely and professionally, understanding your limits, and redirecting tasks that are beyond your capacity or expertise to the appropriate resources.

As we move forward, let’s lean on one another for support and inspiration. After all, it’s our shared passion for people and our dedication to creating thriving workplaces that unite us in this journey.

Thank you for the hard work, the late nights, and the dedication you pour into your roles. Together, we are making a difference.

With gratitude and respect,

Anne Bahati- CHRP

Passionate about Transformational HR Practices, Intentional Talent Management and Human Centered HR Practices.