From lagging to leading: Transforming constituent experiences for the public sector
Despite existing to serve the public, public sector organizations fall short when it comes to delivering services and information to their constituents digitally. This is a major issue considering that websites are the preferred method for interacting with public services for most constituents on the federal, state, and local levels. Websites aren’t the only digital experience public sector organizations need to worry about modernizing, though, because mobile apps, chatbots, and interactive voice experiences have all risen in popularity as constituents use these technologies more frequently in their everyday lives.
It’s not that public sector organizations don’t want to modernize, it’s just not as simple as getting new technology. In our eBook, The path to innovative constituent experiences, we outline exactly how the public sector can take constituent experiences from lagging to leading.
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