From Janitors to CEOs: Creating a Customer-Service-Driven Culture that Ignites Passion in Every Role

Welcome to our newsletter, from the customer-service-obsessed leader, where this week we delve into the extraordinary power of creating a customer-service-driven culture that ignites passion in every role.

For the Japanese high-speed rail, the janitors are just as important as CEOs ??:?This week, we draw inspiration from the remarkable story of the Shinkansen cleaning crews on Japan’s high-speed rail. These unsung heroes achieve the incredible feat of cleaning 1,000 seats in just seven minutes. Their journey serves as a shining example of how a visionary leader transformed workplace dynamics, bridging the gap from janitors to CEOs, and fostering a culture where everyone is driven to deliver exceptional customer service. If you want to watch the video displaying this fascinating and inspiring company culture,?view my LinkedIn Post here. Want to buy a HBS case study that provides more details??Purchase it here.

??Random act of kindness in customer service of the week:?? Interpreter brings magic to kids who are hard of hearing at the Disney Princess concert! ???????Ever wondered how the Walt Disney Company inspires their employees to care? Their secret lies in a purpose-driven culture that revolves around one goal: bringing happiness. Here’s how Disney does it:?Read my LinkedIn Post here?

??Want to identify random acts of kindness in your organization and bring your best customer service stories to light??We can help. Autopilot Reviews is a CSAT Survey that provides you with over 90% positive feedback from customers, showing you the best players on your team, and celebrating their wins. Learn more about Autopilot Reviews?here.

??What poll about Entrepreneurship or Customer Service should I ask my followers??Is there a poll you’re dying to ask customer service leaders and C-Levels? My polls usually get ~100 answers and 5,000+ views mostly from Founders, C-Levels, and Entrepreneurs. Would love to hear from you by just replying to this email, it will help me tailor my content more to your needs and be as helpful as possible ??

??Looking to hire a woman in the CX Space??I have an amazing female colleague looking for work in the CX space an innovative program manager. 10+ years of experience, and a joy to work with. I would not recommend someone unless I greatly believed in them as a leader. You can reach out to her on LinkedIn?here.

Looking forward to delivering you more helpful customer-service-obsessed news,

Misa

#customerexperience #customerservicemanagement #entrepreneurship

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