From Floppy Disks to AI Hype: My 18-Year Rollercoaster in IT Product Management

An amusing look at what's changed—and what hasn't—in the ever-evolving IT landscape.

Eighteen years ago, I stepped into my first IT job armed with a stack of floppy disks and a head full of optimism. Little did I know I'd spend the next 18 years in product management roles, navigating an industry that moves faster than a caffeinated cheetah. Along the way, I picked up some lessons about what has changed—and amusingly, what hasn't—in the IT landscape.

1. The Allure of the "Next Big Thing"—Again and Again

Remember when PDAs were going to change the world? Today, it's AI and quantum computing. Add a sprinkle of "AI will fix everything!"—but, spoiler alert, it won’t. The lesson? New isn't always better. Sometimes, the best tool is the one you already have. It's like trading your reliable old hammer for a futuristic nail gun that occasionally misfires.

"Don't chase every shiny object; sometimes the best tool is the one you already have."

It's tempting to jump on every new tech trend, especially when buzzwords like AI promise to solve all problems. But over the years, I've learned that evaluating the real value behind the hype saves time and resources. Often, tried-and-true solutions are more effective than the latest fad.

2. User Needs: Harder to Satisfy Than Ever

It's tougher to meet user expectations today than it was even five years ago. Users demand seamless experiences, instant gratification, and features they didn't know they needed until they see them. Despite all the advancements, the core challenge remains: understanding what users truly need versus what they think they need.

"Listen more than you speak; the key to user satisfaction lies between the lines."

Users might not always articulate their needs clearly. By actively listening and observing, you can uncover underlying issues and desires. This deeper understanding leads to products that not only meet but exceed expectations.

3. The Eternal Cycle of Business Evolution

We’re always on the brink of a new generation of doing business. The pace of change can be dizzying, making it all the more important to connect with users—both current and future ones. It reminds me of the early internet days, when email and even programs on tape decks were a marvel. It's a revolution all over again, potentially spiraling product management to new, yet familiar, levels of engagement.

"Embrace change, but cherish the fundamentals—they're your compass in uncharted waters."

While technology and methodologies evolve, the core principles of product management stay constant. Focusing on these fundamentals helps maintain stability amidst rapid change and guides you toward success.

4. The Myth of "One Size Fits All" Solutions

The industry loves to chase the idea of a universal solution—whether it's monolithic software suites or microservices. But time and again, we learn that customization is king. Tailoring products to specific needs outperforms the one-size-fits-all approach every time.

"Customization isn't a luxury; it's a necessity—fit your product to the user, not the other way around."

Every user and organization has unique needs. Offering flexible solutions not only enhances user satisfaction but also differentiates your product in a crowded market. It’s about making the user feel like the product was designed just for them.

5. Communication is Key, But Jargon is Locking the Door

From "bandwidth" and "synergy" to "blockchain" and "metaverse," the buzzwords keep evolving. AI is the latest word everyone throws around. While the buzzwords change, the confusion they create doesn’t. Clear communication is still vital.

"Speak in plain language; if a fifth-grader gets it, so will your stakeholders."

Overcomplicating explanations with jargon alienates your audience. Communicating ideas simply and clearly fosters understanding and collaboration. After all, the goal is to bring people together, not to show off your vocabulary.

Reflecting on the Journey

After 18 years in product management, I've realized that while tools and terminologies have evolved, the core challenges and joys remain the same. New technologies will always emerge, but sometimes the old ways hold unexpected wisdom. We need to engage with our users, envisioning and creating like the pioneers of the early internet days. In the race between new and better, I’ll put my money on better—even if it comes with a side of nostalgia.?

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