From Feedback to Transformation: Citrix's Innovation Odyssey

In a rapidly evolving tech landscape, Citrix stands as a beacon of innovation, empowering businesses and individuals to collaborate seamlessly. Today, we delve into Citrix's inspiring story of harnessing the collective genius of thousands of employees to drive product and process improvements. ??

Overview

Citrix, a leader in software solutions, has been revolutionizing the way businesses operate since its inception. Their mission: to provide secure, mobile workspaces that empower users with instant access to apps, data, and communications, from any device and any location. Over the years, Citrix has actively sought input from internal and external stakeholders to enhance their products and processes. ??

The Challenge: Scaling Feedback

Citrix initially relied on email to collect feedback, but as their reach expanded, so did the volume of suggestions. Scaling became a challenge, and identifying key themes amidst the deluge of input was no easy feat.

The Solution: IdeaScale

Enter IdeaScale, the innovation management solution that would transform Citrix's approach to feedback. Citrix encouraged employees to share their ideas for product and process enhancements within the IdeaScale community, accessible through their employee intranet and dedicated innovation site.

Fostering a Culture of Innovation

In just two years, Citrix's IdeaScale community blossomed, gathering over 1,800 ideas from more than 2,000 users. What's more, it sparked a culture of innovation across the entire organization. The system evolved from merely facilitating incremental changes to actively seeking disruptive, game-changing concepts.

Adam Jaques, Director of Strategic Services and Operations for Citrix Labs, emphasized the significance of their IdeaScale community, stating,

"Our IdeaScale community is one of the best channels for anyone at Citrix to share their ideas with company leadership. We love having an agile partner who is an expert in innovation management so that we can engage 13,000 employees across our enterprise."

The Future of Innovation at Citrix

As Citrix looks ahead, their commitment to innovation remains unwavering. They continue to empower their vast workforce to share their ideas, shaping the future of the company and the tech industry at large. ??

To learn more about IdeaScale request a demo here.

?? Stay tuned for more tales of innovation, where employee-driven progress takes center stage.??