From IT to Fast Food: A Laid-Off Worker's Journey
Edward Standley
Entrepreneur with Master's in Business driving digital innovation.
Losing one's job can be devastating, particularly for someone like Steve Weeks who had planned on retiring soon. Now he spends his days collecting fast-food trash at numerous drive-throughs.
Tech workers across the industry are feeling the pinch from Google and other companies' announcement of layoffs as an economic necessity.
Fast food
Over 80 percent of families in the US consume fast food at least once every week, likely because it is quick, convenient and relatively affordable compared to other restaurants (though more costly than cooking at home). Yet despite warnings from doctors, most continue eating fast food; sales dipped during COVID-19 pandemic but recovered rapidly afterwards.
The global fast food industry is expanding due to rising consumer demand. Increased disposable incomes, shifting eating patterns and urbanization are driving this expansion; mobile apps that offer lucrative discounts for faster order fulfillment also play a part in this boom.
Another factor driving the expansion of fast food industry is an increasing number of restaurant chains. Many of these establishments are offering new products designed to attract customers, including adding chicken and fish items, celebrity endorsement deals, or offering flounder options in their menus - an innovative new way for Popeyes to market its food and attract younger consumers.
Fast food outlets are restaurants that specialize in fast-food such as sandwiches, pizza, fries and burgers. Some fast-food establishments feature drive-through services while others provide indoor seating. Food is usually prepared in large batches prior to being packaged for takeaway or delivery; staff in these outlets are typically trained in quality control and safety protocols to ensure best practices.
The fast food industry has an extensive history, dating back to Oldham Fish & Chips store in Oldham, UK in 1869. Today it's a multi-billion dollar business worldwide and boasts high competition levels as well as rapid product development that have led to higher profit margins and reduced operating costs; but as it matures it may begin to lose its competitive edge.
Fast-food outlets
Fast-food industry workers experience high turnover rates, limited benefits and low wages; as a result many workers live in or near poverty and rely heavily on public support programs for survival. Thus the fast food industry requires immediate improvement; sectoral standard setting can provide much-needed solutions by enabling small employers to raise wages without losing competitiveness, as well as decreasing collective bargaining barriers and legislative restrictions that exist within this field.
Industry participants have also adopted new technologies to speed up service. For instance, some restaurants now provide online ordering and delivery services, which have allowed profits and efficiency to increase while costs decrease - an innovative strategy which has allowed this industry to reinvent itself during the COVID-19 pandemic.
Fast food restaurants typically provide a selection of sandwiches, pizzas and desserts to their customers in either drive-through, takeout or indoor seating options; many also provide delivery through third party companies like Uber Eats, Grubhub or DoorDash.
Working in a fast-food restaurant can offer valuable work experience and soft skills essential for upper-level roles. Furthermore, working there can teach time management and multitasking techniques; depending on your job duties you may also interact with patrons and answer their inquiries - something which may prove challenging yet also rewarding.
Working in a fast-food restaurant offers many other advantages as well. Working there will teach you to manage stress and conflict effectively while meeting people and forging professional relationships. Working at the drive-thru section may prove particularly challenging to those prone to mobility issues.
The fast-food industry is highly fragmented, and many outlets are owned by large chains. Yet it plays an integral part of our economy and generates significant amounts of revenue; estimates indicate that fast-food industries in the US generate $278.6 billion each year!
Fast-food chains
Fast-food chains provide quick, convenient meals. Their menu typically consists of fast-food staples like burgers, pizza, chicken and sandwiches - although some chains also provide drive-through services or indoor or outdoor seating; third-party delivery services like Uber Eats Seamless and DoorDash may provide third party services as well. Although working at fast-food chains may not be everyone's cup of tea, working there provides invaluable work experience as well as extra income while searching for higher paying positions.
Over the last century, fast food has become an indispensable staple of American life; yet its impact has drawn harsh criticism. Critics point out how fast-food chains may have negative impacts on the environment, economy and small-town communities; furthermore many fast-food corporations have been accused of paying their employees low wages without providing health insurance - prompting calls for unionization of fast-food workers.
Fast food may have lost some of its appeal over time, yet some chains remain immensely popular with consumers. In 2019, the 50 largest quick-service restaurants generated over $200 billion in sales; these include popular burger chains such as McDonald's, Dunkin Donuts and Starbucks as well as snack foods like fries and ice cream.
These restaurants have evolved to meet consumer expectations by expanding their menus and adopting cutting-edge technologies that increase efficiency while decreasing labor costs. Some have implemented self-order kiosks which enable customers to place and pay for orders directly on a screen - helping increase sales while decreasing staffing requirements.
Other changes in the fast-food industry have focused on increasing quality and decreasing waste. For example, some chains have implemented cost-cutting initiatives or changed their menus to improve nutrition while simultaneously decreasing fat intake. Some have even introduced organic products as more sustainable options than traditional fast food.
Fast-food chains may be declining in popularity, yet they remain an integral part of American culture. Catering to Americans' cravings for cheap yet convenient meals and beverages, fast-food chains must remain flexible enough to adapt with changing customer demands while taking steps to address any potential social costs or enhance working conditions for employees in order to remain viable businesses.
Fast-food employees
Many fast food workers are poorly paid and provided limited benefits, leading to family dependence on public aid programs as a result of part-time employment and poor wages. Critics have complained that taxpayers are effectively subsidizing this industry. Furthermore, some workers face hazardous working conditions leading to injuries, making attempts at unionizing the industry met with strong opposition.
As a result, according to researchers, a majority of front-line fast food workers receive some form of public assistance, which is more than double that of the general workforce. Furthermore, approximately 87% do not possess health insurance and this combination of low wages and limited benefits has resulted in approximately $7 billion per year being handed out as welfare payouts.
Though this number may seem low, it has raised serious concerns over fast food chains' ability to meet labor costs and meet profit goals. In order to remain profitable, these companies are turning to technological innovations such as self-order kiosks or other innovations which enable customers to place orders faster while other seek to lower prices for their products and reduce expenses in other ways.
Customer service skills are an integral component of working at fast food establishments. Employees must be able to interact effectively with customers and answer inquiries regarding menu items; additionally, some locations offer benefits such as health insurance for full and part-time workers.
Hiring fast-food workers who are results-oriented is also critical in upholding high standards in your restaurant and producing top quality work. To identify these workers, scenario judgment tests may help evaluate how workers react in different scenarios - helping you identify both the strongest candidates as well as those that should be avoided.
Fast food jobs don't require years of education and training like many other fields do; most entry-level positions rely heavily on an on-the-job training program for learning the job as you observe more experienced coworkers. Many companies also provide seminars to teach employees how to manage time efficiently, provide superior customer service, and boost performance.