From complaint to solution: How to approach problems effectively

It's natural to want to point out problems when we see them. It feels like the responsible thing to do, especially in a professional setting. However, highlighting problems without offering any solutions can actually be counterproductive.

When we only point out problems, it can come across as complaining or being negative. It doesn't contribute to the overall goal of improving the situation. It can also make people defensive and less receptive to our input. Instead of focusing on the problem itself, it's important to shift the focus to finding a solution.

Bringing arguments and solutions to the table is much more effective. This approach shows that we're not just complaining or criticizing, but that we're actively thinking about how to make things better. It can also spark productive discussions and lead to more creative solutions.

In the workplace, highlighting problems without solutions can lead to a toxic work culture. It can foster a sense of helplessness, as if nothing can be done to fix the issues. It's important for everyone to feel empowered to contribute to finding solutions, and this starts with a shift in mindset from simply identifying problems to actively seeking out solutions.

This principle applies to our personal lives as well. It's easy to get caught up in negative thinking and focusing on the problems we face. However, when we shift our focus to finding solutions, we feel more empowered and motivated to make positive changes in our lives.

Example:

Let's say you're working in a marketing department for a retail company, and you notice that the company's social media accounts are not performing as well as they could be. If you were to simply highlight this problem to your colleagues without offering any solutions, it might not lead to any meaningful change.

However, if you bring arguments and solutions to the table, you could have a much more productive conversation. For example, you could suggest conducting a social media audit to identify areas for improvement, researching what successful competitors are doing on social media, or experimenting with new types of content.

By offering specific solutions, you're not only addressing the problem but also empowering your colleagues to take action. This can lead to a more collaborative and positive work environment, as well as improved social media performance for the company.

Personal life example:

Let's say you have a friend who is always late when you make plans together. If you were to simply highlight this problem to your friend without offering any solutions, it might not lead to any meaningful change. Your friend may feel defensive or even dismissive of your complaint, as they may not fully understand the impact their behavior has on you.

However, if you bring arguments and solutions to the table, you could have a much more productive conversation with your friend. For example, you could explain how their tardiness makes you feel, such as frustrated or disrespected, and suggest potential solutions, such as agreeing on a specific meeting time or discussing the importance of punctuality in your friendship.

By offering specific solutions and explaining the impact of their behavior, you're not only addressing the problem but also empowering your friend to take action. This can lead to a more positive and constructive conversation, as well as improved punctuality and communication in your friendship.

Techniques that can be helpful when trying to bring arguments and solutions to a conversation

Use "I" statements

When discussing a problem with someone, try to use "I" statements instead of "you" statements. For example, instead of saying "You're always late," say "I feel frustrated when I have to wait for a long time." This can help avoid making the other person feel attacked or defensive and keep the focus on finding a solution.

Brainstorm together

Instead of just suggesting your own solutions, try to brainstorm together with the other person. This can help them feel more invested in finding a solution and lead to more creative ideas. Encourage the other person to share their thoughts and ideas, and build on them together.

Focus on the positive

When discussing a problem, try to focus on the positive outcomes of finding a solution. For example, if you're discussing a problem at work, you could talk about how solving the problem could improve productivity, make the work environment more positive, or increase job satisfaction. This can help motivate everyone involved to work together to find a solution.

Be open to compromise

Finding a solution may require compromise from both sides. Be willing to listen to the other person's perspective and be open to finding a solution that works for everyone. This can help build trust and lead to more positive and productive conversations in the future.