From Chaos to Clarity: How OpsTechPro Helped Twin City Quarter Streamline Hospitality Operations

Introduction

In the fast-paced world of hospitality, efficient operations are key to providing exceptional guest experiences. Twin City Quarter in Winston-Salem, NC, faced challenges in managing preventive maintenance, room PMS (Property Management System), and cross-departmental coordination. Enter OpsTechPro—an advanced asset management solution designed to optimize hotel operations and drive efficiency.

We spoke with John Winfield, Engineering Manager at Twin City Quarter, to discuss how OpsTechPro has revolutionized their day-to-day operations.

"OpsTechPro is amazing. We do very, very well with our room PMS, and it helps us stay on top of everything in the building. It’s a great, great service!" – John Winfield

Challenges Before OpsTechPro

Before implementing OpsTechPro, Twin City Quarter faced several operational hurdles:

• Disorganized Maintenance Workflow – Tracking work orders, guest requests, and preventive maintenance was cumbersome.
• Lack of Departmental Coordination – Communication gaps between front desk, housekeeping, and engineering teams led to inefficiencies.
• Manual Systems Leading to Errors – Paper-based tracking and outdated methods resulted in missed maintenance tasks.
• Time-Consuming Processes – Engineers spent excessive time logging requests and finding information instead of performing essential maintenance.

How OpsTechPro Provided the Solution

OpsTechPro introduced a centralized and automated system to streamline operations at Twin City Quarter. The impact was immediate:

1. Simplified Preventive Maintenance

OpsTechPro’s Preventive Maintenance (PM) Module enabled Twin City Quarter to track and complete maintenance tasks systematically.

? Automated Scheduling – Preventive maintenance tasks were assigned and tracked automatically. ? Historical Data Access – Maintenance logs allowed engineers to access past work for better decision-making. ? Improved Equipment Longevity – Regular maintenance reduced unexpected failures and extended equipment lifespan.

"OpsTechPro makes it easy to keep up with all the PMS in the building. I love it!" – John Winfield

2. Improved Cross-Departmental Communication

OpsTechPro provided a unified communication platform for engineering, front desk, and housekeeping staff.

? Real-Time Updates – Staff could instantly assign and track work orders. ? Seamless Front Desk Integration – When guests reported an issue, it was logged and assigned in seconds. ? Accountability & Transparency – Every task had a digital trail, reducing miscommunication.

"I had to get my front desk and housekeeping teams on board, but once they started using OpsTechPro, it became clear how much easier everything got!" – John Winfield

3. Easy-to-Use Interface and Fast Implementation

One of the standout features of OpsTechPro is its intuitive interface and rapid rollout process.

? Minimal Training Required – Staff quickly adapted without a steep learning curve. ? OpsTechPro Performs 95% of Setup Work – The system was implemented with zero disruption to hotel operations. ? Full Training & Support – Whenever the team had a question, OpsTechPro’s support team was just a call away.

"I thought it would be hard, but once I called you and you walked me through it, I realized how simple it is." – John Winfield

Measurable Impact of OpsTechPro at Twin City Quarter

Financial Benefits

? Reduction in Emergency Repairs – Scheduled maintenance lowered unexpected repair costs. ? Increased Staff Productivity – Less time spent on paperwork, more time on guest service. ? Enhanced Guest Experience – Faster response times led to higher satisfaction scores.

Why Twin City Quarter Recommends OpsTechPro

Twin City Quarter is now reaping the benefits of streamlined operations, improved efficiency, and higher guest satisfaction.

"OpsTechPro has been a game changer for us. The system is easy to use, keeps everything organized, and helps our teams work together smoothly. I highly recommend it!" – John Winfield

Key Takeaways

• Automation is Key – OpsTechPro replaced manual tracking with a seamless digital workflow.
• Collaboration Across Teams – Better communication improved efficiency across all departments.
• Measurable Cost & Time Savings – Reduced downtime and faster maintenance response times boosted profitability.

Conclusion

Twin City Quarter’s experience proves that OpsTechPro is more than just a software—it’s a complete hotel operations management solution. Whether it’s preventive maintenance, work orders, or cross-team coordination, OpsTechPro ensures that hotels run efficiently without disruption.

If you want to boost efficiency, reduce costs, and improve guest satisfaction at your property, it's time to explore what OpsTechPro can do for you.

?? Book a free demo today at www.opstechpro.com! ??