From Challenges to Success: How a Self-Storage Company Transformed Operations with Infolog’s Automation Solutions

In the fast-evolving world of self-storage, companies are constantly seeking innovative ways to optimize space, reduce operational costs, and improve efficiency. One of our recent success stories at Infolog highlights how we partnered with a leading self-storage company to overcome critical challenges using our Warehouse Control System (WCS) and Autonomous Mobile Robot (AMR) solutions. Here’s how we did it:

Challenge 1: Increasing Capacity in Limited Space

The self-storage industry relies heavily on maximizing storage capacity, and this company is no exception. To optimize space, the company aimed to implement narrow pathways and construct 4-deep racking systems. However, traditional methods struggled to manage the complexity of retrieving items from deep storage efficiently, often resulting in significant delays and errors.

Our Solution: Infolog implemented a customized WCS that seamlessly integrated with the company’s existing infrastructure. The system optimized storage by intelligently managing inventory placement and retrieval in narrow aisles and 4-deep racking configurations. Paired with AMRs, the solution enabled efficient navigation through tight spaces, ensuring quick and accurate access to stored items.

The Result:

• 30% increase in storage capacity without the need for physical expansion.
• Faster retrieval times, improving customer satisfaction.

Challenge 2: Achieving an Unmanned Warehouse with 24/7 Access

The company wanted to reduce reliance on human operators for managing the storage space while providing customers with round-the-clock access to their items. Additionally, they sought to enhance security by ensuring customers could only access their own storage units.

Our Solution: Infolog’s WCS and AMR solutions enabled a fully automated, unmanned warehouse. The AMRs, guided by the WCS, autonomously handled all storage and retrieval tasks, eliminating the need for human intervention. Customers were granted 24/7 access through a secure digital interface, which allowed them to request their items at any time. The system ensured that customers could only access their own storage, significantly enhancing security and privacy.

The Result:

• Unmanned operations with 24/7 customer access, increasing convenience and flexibility.
• Enhanced security through restricted access, ensuring customers could only retrieve their own items.
• Reduced operational costs and improved efficiency by eliminating the need for human operators.

Challenge 3: Enhancing Customer Satisfaction Through Operational Efficiency

In the self-storage industry, customer satisfaction is directly tied to how quickly and accurately customers can access their stored items. The company needed a solution that not only improved operational efficiency but also enhanced the overall customer experience.

Our Solution: Infolog’s WCS and AMR solutions worked in tandem to streamline operations, ensuring faster and error-free retrieval of items. The WCS provided real-time inventory tracking and optimized storage placement, while the AMRs efficiently transported shelves to the retrieval area. This reduced wait times and ensured customers received their items promptly.

The Result:

• 20% improvement in operational efficiency, leading to faster service and happier customers.
• A significant boost in customer satisfaction scores, as clients experienced quicker and more reliable access to their belongings.

The Bigger Picture

This partnership is a testament to how technology can revolutionize traditional industries. By leveraging Infolog’s WCS and AMR solutions, the self-storage company not only conquered its immediate challenges but also positioned itself as a leader in the industry.

At Infolog, we believe in creating tailored solutions that drive tangible results. Whether it’s optimizing space, reducing costs, or enhancing customer satisfaction, our team is committed to helping businesses unlock their full potential.

If you’re facing similar challenges in your operations, let’s connect! I’d love to discuss how Infolog can help your business thrive in an increasingly competitive landscape.

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