From Challenge to Solution: The Development of Eurokontakt Custom Platform

The company Eurokontakt d.o.o. operates in the field of laboratory, medical, and industrial equipment and devices, as well as the repair and maintenance of the equipment they offer.

Long-standing experience in the medical and industrial equipment repair field has propelled the company to the top of the line of suppliers and repairers in Croatia, and they’ve been recognized as high-quality and reliable suppliers by the best clinical centers in the country. They pay special attention to projects supplying laboratory, medical, and production facilities according to the turnkey principle.

Challenges

In the starting phase of the development of the Eurokontakt web and mobile app, the main goal was to create a custom platform to keep track of maintained devices more easily. The main challenges recognized by the client included the need for a centralized system for opening work orders, keeping track of warranty deadlines, and reporting malfunctions simply and intuitively. Special emphasis was placed on the mobile app, which would allow technicians on the field simplified data entry and overview of work orders.

The process of creating a custom platform

With the purpose of facilitated tracking and record-keeping, two roles were enabled - admin and employee/repairer, each with its own special functions and abilities.

“The app allows administrators a simplified method of adding and removing employees, opening and closing orders, and detailed editing of all data within the order. Additionally, the administrator can add new devices and users/clients as well as keep track of the warranty status of every device.

Employees/repairers are provided with an intuitive interface which allows them to open, close, and edit orders as well as assign them to each other. Through the process of creating orders, employees can easily create and manage new devices. The number of employees/repairers is unlimited, which enables the flexibility and scalability of the system.

In the final phase, we implemented the functionality of printing open and closed orders, which allows the client a better overview and control of the workflow. The app was created with the goal of improving operational efficiency and providing a comprehensive tool for managing business tasks, adhering to the specific needs and requests of our client.” - Mario

The Android mobile app allows employees straightforward access to orders and key data on the field, regardless of the Google Play account. When an administrator creates a new order or another repairer assigns one, the repairer immediately receives a notification on the mobile app, which enables quick reactions and efficient handling of the task on the field.

The web app was developed using the Laravel PHP framework, which was chosen due to its security, flexibility, and scalability, making it an excellent foundation for the clients' app. The React Native Framework was chosen for mobile development because it allows the creation of a single app that functions on both main mobile operating systems (iOS and Android). Apps created in React Native run smoothly and quickly, providing users with a pleasant experience, regardless of whether they’re using an iPhone or an Android device.

The end result

“EUROKONTAKT, as a company that engages in the sale, integration, and maintenance of high-tech medical equipment, is extremely pleased with our collaboration with the company OFIR on the project of developing web and mobile apps for reporting and keeping track of device malfunctions.

From the very beginning, the team at OFIR displayed a high level of professionalism and expertise, ensuring that every aspect of the project was carefully planned and executed. The quality of the work done by OFIR was clear throughout the development process. Their technical expertise enabled the creation of an app that is not only functional but also intuitive for users. We’re especially impressed by their ability to quickly respond to our needs and their flexibility in adjusting the app according to our specific requests. In addition, their communication and transparency throughout the entire project was at a high level. We were regularly informed of the progress and were included in key decisions, which significantly contributed to the successful outcome of the project. The result of this collaboration is an app that has greatly improved our system of keeping track of device malfunctions, allowing us more efficient management and quicker response to issues. The app has also contributed to the increase in satisfaction among our users, which is of great importance to us.

Ultimately, collaborating with the company OFIR has been an immensely positive experience, and we’re looking forward to new projects with OFIR which have already been initiated ” - Nenad Cuca, Eurokontakt d.o.o.

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