From Being ServiceNow’s Customer #4: My 18-Year Perspective on Riding the Wave from (ITSM - SaaS) to Global Powerhouse!
Hey ServiceNow Superfans,
Welcome to this edition of “What the Huck”! Strap in because I'm about to take you on a roller-coaster ride through the mesmerizing journey of ServiceNow. Ah, what a ride it's been! From being one of its earliest adopters as customer #4 while at GIA to wearing the ServiceNow -? Solution Architect hat in 2006 and waving the ServiceNow flag till today - I’ve been there, seen it, and boy did a LOT of it!?
The Humble Beginnings?
Picture this: a time when ServiceNow was the new kid on the block, bursting onto the scene with a promise to reinvent business operations. Its superpower? ITSM - turning IT chaos into organized, streamlined magic. But here's the kicker: even though it was wowing everyone in the ITSM arena, I always knew something more extensive was in the pipeline.
The Grand Pivot
Guess what? I was right! ServiceNow wasn’t just about ITSM. It was a sleeping giant, a flexible, robust platform ready to mold into whatever an enterprise could dream of. And as the years rolled on, the world began to see ServiceNow’s true colors. We weren’t just fixing IT problems but crafting intricate workflows, boosting productivity, and championing innovation across all sectors. High-five, ServiceNow!
All Eyes on Us
Fast forward to today, and it's a standing ovation. ServiceNow isn’t just in the limelight for its ITSM prowess but as a game-changer, a platform shaping the DNA of modern businesses. IT? HR? Customer Service? You name it, ServiceNow’s got its groove on.
领英推荐
The Ecosystem Explosion
But wait, there’s more! With every sunrise, the ServiceNow universe expands. More apps, integrations, and features – it’s like the tech equivalent of the big bang! And speaking of innovations, let’s give a loud cheer for xtype! As a ServiceNow Platform Engineering marvel, xtype is redefining the rules, ensuring ServiceNow isn't just efficient and a joy to work with.
Looking Back, Charging Forward
Reflecting on this electrifying journey, it's evident that vision, agility, and evolution aren't just buzzwords; they're the heart and soul of tech revolutions. ServiceNow is living proof, from its ITSM roots to its universal platform acclaim.
To all you wonderful folks in the ServiceNow universe, here's my message: let's keep dreaming, innovating, and charging forward to a bright future; we’ll need shades! ??
Catch you in the next wave,
Robert Huckaby
Field Technical Officer - xtype
Director of Credentialing at ServiceNow
1 年Huck! I remember those days, im 3rd from the right on that surfboard picture from Solana beach back in 09....good times. oh how we've changed and grown since 08 when I started! hope you're doing well!???
Lead ServiceNow Business Process Consultant | ServiceNow ITSM, ITBM, HRSD, CSM
1 年Thank you for the trip down memory lane. I started my first ServiceNow job back when Dublin was the release. Missed the season name releases by about 2 or 3 years. I was heavily involved in BMC Remedy at the time when I made the switch to ServiceNow space. Extremely happy I made the switch as it has opened a lot of doors.
Helping customers reimagine the future of their business and advance the world through the power of people and Microsoft,
1 年Love this! We will definitely need shades ??!
Enterprise Account Director @ Idera, Inc.- ex. Founding Sales at ServiceNow
1 年Robert Huckaby I don't see your Harley in that parking spot ;)