From Bacon to Brilliance

Adventures in Lucialand

Okay. So. I go to Wendy's for lunch today. Yes, 10am is lunchtime when you get up at 5. I'm the first customer through the door. I'm greeted with 3-4 smiling faces behind the counters. Yay! Gonna get served by a charming bunch.

I ordered a Bacon Deluxe combo to go in honour of it still being morning and bacon is a breakfast food right? While I'm waiting for my snazzy burger I go to get my drink. If you've been there you know that they have the R2D2 drink dispensers. I'm not much of a soda pop drinker (I'm not into the bubbles + sugar extravaganza) I pour my sprite and go wait at the counter in anticipation.

The sprite is crap and the asst manager is working on the other dispenser putting the flavour cartridges in R2D2's butt or something. I politely explain to the sprite is not right. Well there's a huge flurry of tasting and beeping of buttons while they try to find a way to make this customer happy. Very nice people there. So I'm waiting and they're working on both machines but now my first out of the fryer tasty fries and yummy burger are ready and I have no beverage.

The young woman who is taking care of the drive through has been completing some paperwork on the counter and we've been an audience for the frenzy at the star wars station. She should clearly be running the place because as my food came up she offered me a sprite from the R2D2 in the drive through and I was on my merry way in a quick minute.

Got home to discover they built the wrong burger. No cheese NO BACON. It really was a comedy of errors. Upon calling the manager and I had a good laugh, I pointed out the easy brilliance of the drive through lady and there's a meal on the house waiting for me.

The moral of the story is: don't over- engineer your customer service solutions and it's great to laugh at the goofy humans. A sense of humour in retail goes a long way.

Hugs to all.

This intelligence isn't artificial

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