FREE TOOL ALERT: Discover If Your QA Form Is Driving the Wrong Agent Behaviors

Are Your QA Evalaution Scoring Forms Measuring What Actually Matters?

After analyzing thousands of contact center quality assurance calls and hundreds of Qa forms through our OttoQA Platform, we've uncovered a critical insight that's costing businesses customer loyalty and agent satisfaction: most QA forms are measuring the wrong things.

The Hidden Problems in Contact Center QA

Our extensive analysis revealed three consistent problems across the industry:

1. Misaligned Metrics: Too many QA forms prioritize efficiency and process adherence over customer outcomes
2. False Hustle Rewards: Forms often give high scores to agents who follow scripts perfectly but fail to solve customer problems
3. Checkbox Mentality: The focus becomes completing tasks rather than delivering meaningful customer experiences

Transform Your Contact Center Quality Today - At Zero Cost

We've built a completely FREE analyzer tool that gives you immediate insights into your QA form's effectiveness. No strings attached, (well we do ask for your email :) just upload your form in any format and get valuable feedback instantly.

What You'll Get (100% Free):

• Detailed analysis of your current QA form
• Specific recommendations for improvement
• Example questions that better measure what matters
• A downloadable PDF report you can share with your team

Our goal is simple: help you improve your contact center quality by sharing what we've learned from analyzing thousands of forms.

The Six Critical Dimensions We Evaluate:

1. False Hustle Elimination

We identify questions that might unintentionally reward performative actions rather than meaningful ones. For example, using the customer's name three times might score well but feels robotic to customers.

2. Empathy Measurement

Beyond basic "showed empathy" checkboxes, we analyze if your form truly captures genuine human connection in meaningful, measurable ways.

3. Call Control Effectiveness

We examine whether your form balances efficiency with a customer-centric approach to conversation management.

4. Problem-Solving Capability

Our tool identifies if your form rewards actual problem resolution or merely problem documentation.

5. Knowledge Application

We assess if your form measures how effectively agents apply knowledge rather than simply possessing it.

6. Operational Efficiency

We analyze if your form balances operational needs with customer experience priorities.

In Just 1 Minute, You'll Learn:

? If your form is accidentally rewarding "false hustle" instead of real customer solutions ? Whether you're measuring genuine empathy or just mechanical interactions ? How to balance operational efficiency with customer satisfaction ? Which questions to add for better problem-solving measurement ? How to transform your QA approach without spending a penny

Get Your Free Analysis Now

Ready to improve your contact center quality? Get your free QA form analysis here: https://www.ottoqa.com/qa-form-analyzer

After using the tool, share what you discovered! We'd love to hear:

• What surprised you about your form's results?
• Which dimension scored highest/lowest?
• What changes are you considering based on the recommendations?

We hope this adds value to you and your contact center. Love to hear some scores in the comments. Any A's out there :)