FREE IT SUPPORT COURSE

WhatsApp Group: https://chat.whatsapp.com/KS99SWMgX4r68bwqNoeJo8

Register Here: https://forms.gle/xCQmUDXr71bp1PMX6

This course, designed by Career Express Academy, provides a 360-degree digital education in foundational and midlevel IT support.?

Participants will acquire practical, job-ready skills in operating systems, networking, hardware, software, storage management, security, and remote support, progressing toward advanced capabilities.

To participate in this course, you would need a computer to practice all activities using your computer. If you have a laptop or desktop computer with 8 GB of RAM or more, that will be nice. Please look listed below at our course outline for more.

Course Outline

==========

Module 1: Introduction to IT Support

1. Overview of IT Support Roles

2. Tools and Software for IT Support

3. Installation of required software

4. Installation of Windows 10, Windows 11, Windows Server 2022, Ubuntu Desktop 24.04 and Ubuntu Server 22.04

Module 2: Operating Systems

1. Windows 10 & 11

2. Windows Server 2022

3. Ubuntu Desktop 24.04

4. Ubuntu Server 22.04

Module 3: Networking Essentials

1. Networking Fundamentals

2. Networking Devices

3. Wireless Networking

4. Network Troubleshooting

Module 4: Printer and Scanner Management

1. Device Installation

2. Device Sharing

3. Troubleshooting

Module 5: Storage and Permissions Management

1. Shared Folders and Drives

2. Access and Permissions

3. Data Backup and Recovery

Module 6: Application Management

1. Software Installation

2. Troubleshooting Applications

3. Application Management

Module 7: Remote Support

1. Remote Support Tools

2. Remote Troubleshooting

3. Customer Communication

Module 8: Hardware Management

1. PC and Peripheral Maintenance

2. Device Drivers

3. Peripheral Management

Module 9: Security and Compliance

1. Basic Security Concepts

2. Access Control

3. Data Privacy and Compliance

Module 10: Advanced Topics

1. IT Documentation and Reporting

2. IT Automation

3. Performance Monitoring

Hands-on Activities

A. Installing and configuring Windows 10&11 and Windows Server 2022, Ubuntu Desktop and Server.

B. Setting up a small office network with shared printers and drives.

C. Troubleshooting scenarios: connectivity, permissions, and software.

D. Performing a mock remote support session.

E. Configuring basic security on a server and client machine.

Assessment and Certification

A. Quizzes and Tests

B. Practical Assignments

C. Certificates

Our carefully structured IT Support Course ensures all participants gain practical, hands-on experience and theoretical knowledge, preparing them to cross to information technology and thus efficiently handle real-world IT support challenges.

Course Value ($400)