Free Comprehensive IT Support Course (#BankersSpeakUp)

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Register Here: https://forms.gle/xCQmUDXr71bp1PMX6

From Beginner to Mid-Level

This course, designed by Career Express Academy, provides a 360-degree digital education in foundational and midlevel IT support. Participants will acquire practical, job-ready skills in operating systems, networking, hardware, software, storage management, security, and remote support, progressing toward advanced capabilities.

Module 1: Introduction to IT Support

1. Overview of IT Support Roles
2. Tools and Software for IT Support

Module 2: Operating Systems

1. Windows 11
2. Windows Server 2022

Module 3: Networking Essentials

1. Networking Fundamentals
2. Networking Devices
3. Wireless Networking
4. Network Troubleshooting

Module 4: Printer and Scanner Management

1. Device Installation
2. Device Sharing
3. Troubleshooting

Module 5: Storage and Permissions Management

1. Shared Folders and Drives
2. Access and Permissions
3. Data Backup and Recovery

Module 6: Application Management

1. Software Installation
2. Troubleshooting Applications
3. Application Management

Module 7: Remote Support

1. Remote Support Tools
2. Remote Troubleshooting
3. Customer Communication

Module 8: Hardware Management

1. PC and Peripheral Maintenance
2. Device Drivers
3. Peripheral Management

Module 9: Security and Compliance

1. Basic Security Concepts
2. Access Control
3. Data Privacy and Compliance

Module 10: Advanced Topics

1. IT Documentation and Reporting
2. IT Automation
3. Performance Monitoring

Hands-on Activities

• Installing and configuring Windows 11 and Windows Server 2022.
• Setting up a small office network with shared printers and drives.
• Troubleshooting scenarios: connectivity, permissions, and software.
• Performing a mock remote support session.
• Configuring basic security on a server and client machine.

Assessment and Certification

1. Quizzes and Tests
2. Practical Assignments
3. Certification

Our carefully structured IT Support Course ensures all participants gain practical, hands-on experience and theoretical knowledge, preparing them to cross to information technology and thus efficiently handle real-world IT support challenges.

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