Four Questions To Challenge Your F&B Operation.

We know it's becoming more challenging in the industry to stand out in the crowd, especially in hotel F&B.

I often find that hoteliers create a comp set for their outlets that feature other hotels and this is fine, but it's worth asking yourself, is the hotel 1km away a competitor or is it the independent restauranteur three doors down?

I often find, even in those who are seeing strong results, that consistently reviewing your business can help you stay ahead of the pack.

To help you, I want to share some of the questions that we ask at Auden Hospitality when we start with a new hotel project as it may help you to do the same exercise of your business too!

?Is there a clear concept in place?

Why?

Everyone should understand what your outlet is.?

PS. All-day dining doesn't cut it.?

Embrace the local community

Why?

Because why would you rely on occupancy?

Sssshhhh ??. Did you know repeat guests spend 67% more?

Analyse the right metrics

Why?

Use technology to analyse the metrics that can help promote true growth, focussing on average check will only get you so far!

Tip: Start with the utilisation rate and Booked by channel reports - these are game changers!

Focus on experience

Why?

It seems obvious but every touchpoint should be thought about to enhance both your guests and teams experience with you.

PS. Make your digital experience as seamless as your physical one!

Think differently in 2024

And focus on the right things to grow your performance

Because doing things the way they have always been done

Has left a huge gap between good and great!

and it's time to make a change.

Service! by F&B Insider is a snippet into some of the tips and posts that F&B leaders in 50+ countries see every week by subscribing to F&B Insider on Substack.

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F&B Insider is brought to you by Auden Hospitality helping hoteliers think differently about F&B to create outlets their guests will love.

Learn more by visiting our website www.audenhospitality.com