Four Must-Ask Questions for Your UEM Provider

IT management is essential for every business. In today’s information-driven age, we’re asking people to bear a massive amount of responsibility. Not only do our partners have to manage servers, applications, and data, but they also have to secure everything connected to the network. This becomes increasingly difficult as more businesses embrace life outside of the office. Endpoint security expands to new locations, which opens a gateway for more remote capabilities. Unfortunately, that also exposes new vulnerabilities.

The safest way to protect your network from outside threats is to deploy a Unified Endpoint Management (UEM) system with cross-platform security and management capabilities. But there are so many programs to choose from, so how do you determine which one is the right fit? 

When shopping for UEM services, make sure to screen potential partners with these questions:

What to Ask Your UEM Provider

1. How Do You Stop Phishing and Other Malicious Threats?

Since the pandemic began, there’s been a massive surge in remote desktop connectivity. Unfortunately, many organizations were forced to make this transition overnight. As a result, cybercrime skyrocketed and brute force attacks went up by 400%. When vetting UEM providers, ask them about threat protection and how your industry is affected. Not only does this type of protection address risks that exploit malware and viruses, but it can help identify suspicious activity related to data breaches.

2. What Does Centralized Management Look Like for Your Organization?

One of the key components of any good UEM strategy is balance. A centralized system addresses the needs of each department. Before agreeing to UEM services, make sure you understand the focus areas. If your system doesn’t include all of the following features, move on to a provider that offers all of the essentials:

• Auto-enrollment
• Unified management consoles
• Endpoint detection
• Patch management
• Security alerts
• Incident response

3. Who Manages Network and Application Protection?

Make sure your UEM solution delivers complete visibility. Administrators should be able to see who and what is connected to each endpoint’s network. In return, these insights can help prevent users from accessing malicious websites. Next, you need to be positive that the program effectively secures your network. Find a UEM platform that segments and controls applications. Once you find the right system, adjust each application with company-wide settings. This method filters unapproved applications out of your network. 

4. How Do You Enable Authentication?

Secure password protection is a vital capability within a UEM solution. The most effective tools offer Multi-Factor Authentication (MFA) features that enable push notifications for password logins. When a user tries to connect to your network with a new device, this system identifies the attempt and adds an extra layer of protection onto the endpoints. Ask your provider if they offer risk-based or conditional access. This can help validate the condition of your operating system.

RealCom Is Here to Help

If you’d like to know more about remote and mobile management, our team can help put you back in the driver’s seat. Send us a message to learn more about our UEM approach.