Fostering our client success in their Information and Documentation Management System
At CROWDCONSULTANTS, we are committed to being trusted partners, transcending industries and borders. Today, we share a chapter of our success story, the great journey of our Managed Services team — a team that transforms challenges into business results.?
Our mission:?
At the heart of our services lies our collaboration with our client EUMETSAT. Tasked with supporting the implementation of processes and working practices related to document management within their systems, our mission was clear: facilitate seamless transitions and elevate operational efficiency.?
To implement a robust Information and Documentation Management System (IMS). This project is more than just technology; it’s about empowering our client with streamlined processes, efficient data handling, and seamless collaboration.?
Our team members in the IMS team, are supporting EUMETSAT per areas, such as GEO, LEO, CMD, OPS-TSS in tasks like:?
While the staff members from EUMETSAT are the leaders of the project, our service team from CROWDCONSULTANTS support the migration by testing the existing system and the new tool, providing feedback and recommendations.?
The key: our people?
To delivery robust end-to-end documentation management solutions, we leaned into the collective expertise of our diverse and dynamic team comprising individuals such as Luis, Jelena, Christian, Beatriz, Kristina, Sarp, Joao, Yucel, Heike and Iris.?
Luís Tinoco Martins , the leader of the team, explained: “What I like the most about the team is that we are all different from each other, in nationalities and ways of thinking, in personalities, and especially in work experiences. This factor is key to the team we formed: all combined make us a case of success. This contributes to the knowledge the team brings to respond to the needs. In terms of feedback received, it is very good. We want to make end users happy with our services, and that is one of our major goals.”?
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Central to the Information and Documentation Management system (IMS) approach was the migration from their old tool called DMT to the new tool called M-Files. This was a pivotal step towards modernization and optimization. As the systems work in different ways and the new tool is metadata driven, we took advantage of this by adding extra pieces of information in the preparation for migration.?
Our team's cross-functional experience in international organizations allowed us, in parallel, to support the users with the utilization of the previous tool and the new tool, within their end user’s perspective. As there are hundreds of thousands?of documents, we defined the overall migration in four parts, so that we can work in preparing the documents for the new tool in batches.? ?
Monthly reviews served as checkpoints, ensuring that our processes remained aligned with client objectives and industry best practices. Moreover, our commitment to open communication and collaboration fostered a culture of continuous improvement, driving us towards excellence with each passing milestone.?
Conclusion:?
As EUMETSAT can attest, our partnership has yielded tangible results, reaching a milestone of successful migration to the new information management system M-Files. Recently, our team successfully supported the first chunk of migration to the new document management system. We are now planning and preparing the following chunks.??
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To business leaders seeking a partner:
Whether you're navigating the complexities of enterprise content management or embarking on a journey towards digital transformation, CROWDCONSULTANTS stands ready to propel you towards success, leveraging all the international experience, our service mindset and the cross-functional agility we bring to the table.?
Reach out to us and discover firsthand the transformative power of a partnership with us. Together, we'll redefine a course towards a brighter, more efficient future for your company.?
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