Fostering Collaboration needs a strategic approach & clear communication channels

In today’s rapidly evolving technological landscape, staying ahead of the curve is imperative for businesses aiming to thrive amidst fierce competition. Embracing innovation is not merely an option but a necessity, driving organizations to strategically integrate cutting-edge IT solutions to enhance operations, fortify security measures, and capitalize on emerging opportunities. From digital transformation initiatives to the seamless convergence of infrastructure, cloud computing, security, applications, and analytics, businesses are navigating through a complex web of interconnected domains to sculpt a future-ready digital ecosystem.

Join Mr. Krishna Saxena, GM IT, at Bharat Certis AgriScience Ltd. in conversation with Mr.?Marquis Fernandes, who spearheads the India Business at?Quantic India, as they delve into the strategic deployment of modern technologies within large-scale manufacturing environments. Explore how these technologies address specific challenges, optimize supply chains, and enhance overall productivity while adhering to principles of environmental stewardship.

Mr. Krishna Saxena is a dynamic and accomplished expert with over 30 years of experience, driving innovation and technological transformation in the Automotive, Pharmaceutical, Electronics, Publishing, FMCD and Chemical/Agrichemical manufacturing sectors. Proficient in ERP, SAP, CRM, DMS, SFA, and IT infrastructure, consistently delivering high-impact projects within stringent timelines. He has a demonstrated ability in effective negotiation, vendor management, cybersecurity, digital transformation, and business process optimization.

Can you walk us through a specific example of a strategic IT solution you implemented that significantly transformed the way your organization operates through technology?

Certainly, I can provide insight into a specific strategic IT solution that has significantly transformed our organizational operations through technology.

One notable initiative was the implementation of a Customer Relationship Management (CRM) solution tailored to our business needs. Prior to its deployment, our organization faced challenges in effectively communicating with customers, relying heavily on manual processes facilitated by the Sales team. This resulted in fragmented communication channels for announcements, updates, and addressing customer queries or grievances, leading to a disconnect that hindered overall customer satisfaction.

In today’s fast-paced digital world, the ability to access information at the click of a button is not just a convenience—it’s a necessity. Our company’s top management, led by Mr. Kimihide Kondo, Managing Director, and Mr. Takanori Baba, CSO & CCO, has a strong conviction to empower our customers digitally. Their visionary idea and unwavering support have been the driving forces behind a transformative project aimed at ensuring our customers are seamlessly connected and informed.

With the implementation of the CRM solution, we achieved a paradigm shift in customer experience (CX). Customized to provide a comprehensive 360-degree view of our business to customers, the CRM facilitated seamless two-way communication, eliminating the need for manual intervention. This allowed for system-generated communications / various activities, streamlining processes and ensuring timely and consistent messaging.

Moreover, the CRM served as a centralized platform for addressing customer queries and grievances, enabling efficient channelization of feedback to management for prompt resolution. By leveraging technology to enhance customer satisfaction, we fostered stronger bonds between our company and the customers, ultimately driving improved business outcomes.

How do you approach creating long and mid-term IT roadmaps, particularly in the context of strategic digital transformation, IT infrastructure, and IT & cybersecurity??

In approaching the creation of long and mid-term IT roadmaps, particularly within the strategic context of digital transformation, IT infrastructure, and IT & cybersecurity, our methodology is grounded in comprehensively analysing the company’s vision along with an anticipation of future industry requirements.

• Our long-term and mid-term IT Roadmap is thoroughly designed to align with the company’s vision while proactively addressing the evolving needs of the industry. Specifically, we aim to enhance connectivity with our primary customers, including retailers and end-users such as farmers, through robust digital channels.
• Our roadmap includes strategic initiatives to automate warehouse activities, optimize supply chain processes, and data analysis. These initiatives aim to enhance operational efficiency and maximize productivity across our organizational infrastructure
• Recognizing the paramount importance of cybersecurity in today’s business landscape, we are unwaveringly committed to implementing state-of-the-art measures to safeguard our users and business operations. As part of our cybersecurity strategy, we are planning to integrate Zero Trust Network Access and deploy a set of robust security tools. Additionally, our approach emphasizes on continuous evaluation and improvement of our existing cybersecurity framework to mitigate emerging threats effectively.

By adhering to these principles and leveraging the latest advancements in technology, we aim to secure our strong position while ensuring the resilience and security of our digital ecosystem.

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