Forget "brand purpose". Try genuine relevance.
Amber Naslund
Enterprise Sales & Customer Success Leader @ LinkedIn. 20+ year marketer. Writer. Author & Speaker.
I'm a huge fan of Calm.
If you're not familiar, it's a mindfulness app focused on stress relief, relaxation and sleep. I make good use of it often because, well, life.
But they also happen to be one of my favorite marketing brands lately because they just get it.
They've got both B2C and B2B strategies because they're a consumer product but they're also very plugged into programs like employee wellness in the business world. This week, they endeared me to them yet again with this bit of brilliance:
They did this several months ago, too, when Naomi Osaka withdrew from the French Open.
In an industry replete with lots of fuzzy, fluffy conversations about tenuous concepts like "brand purpose"—which, honestly, are often thin veneers over commercial aims that smack of opportunism—it's refreshing to me to see a brand who simply does meaningful things that align with their values, their products, and their ethos.
It's a fine line. But you can smell the performative stuff when it happens just as much as you can feel the actions that are genuine. Calm consistently shows up as the latter for me, and these days, that's a rarity.
This particular post worked because there's no pitch in sight. There's no forceful, contrived branding. There's simply a statement of values - mental health is health - and a visible action that's both timely and using a platform and audience to perpetuate really positive change (backed with dollars) alongside support of a prominent professional athlete.
And in between their support of athletes prioritizing their mental health, they have a host of really smart content like:
Testimonials:
领英推荐
Educational and helpful articles:
Third-party articles from credible industry sources:
And even small little videos designed to help readers take :30 to breathe and relax:
Let's talk about why it all works.
The headline is that Calm's content, across organic and paid, is all incredibly relevant. And it's elegant in its simplicity.
I'm such a fan of brands that do fewer things better, and Calm is a really solid example of this for me in a time when so many content programs are dripping with a mix of desperation, self-centeredness and total lack of awareness about what the audience and community actually care about.
Yay for good marketing, more yay for putting mental health in the spotlight, and triple yay for relevance over lofty, esoteric ideas of brand.
I'm a fan. And now I'm off to fire up my app to do a quick afternoon Calm sesh. Because #mentalhealthishealth indeed.
Strategy | Business Growth | Author
3 年Great perspective, Amber, as always. Yes, I love Calm too. And you're so right how they've established themselves in a very simple way. In fact, they're used the essence of the brand to position themselves. They've been calm about being Calm! Grace and peace, Amber.
Your posts about Calm have me paying close attention to them. I am impressed with the content branding efforts.
Customer Experience Speaker, Trainer, Podcast Host, and CEO
3 年I love Calm. And agree they get it. Nice article, Amber!
Personal Branding Coach | Content Strategist | GIF Queen ??
3 年AMEN! Love all of this. And I may finally, FINALLY start paying for Calm! ??
Social Media @ Enterprise Community Partners
3 年I’m such a fan of their (and Headspace Inc.’s) social presence. Perfectly reflecting of their brand values and aligning with their purpose.