Focus on Proactive Health Checks & System Maintenace For Our Customers' IT Environment

Welcome to the latest edition of the KochaSoft Knowledge Series: Product Edition. Our November 2022 Product Roundup covers the customer-centric, problem-solving, and innovative products that are pushing the IT industry's envelope.?

Here are the latest updates from our SAP Managed Services practice. In speaking with our customers, two of the top-of-mind themes for 2022 and beyond, are proactivity and availability.???

KochaSoft Managed Services Customer Engagement Center (CEC) Updates

• Industry or Customer Problem:?Customers are facing a lack of transparency and visibility into IT issues. These days, we are all working with third-party, outsourced vendors and as such, customers are always thinking...

What is my AMS team doing to prevent the next issue? How can I ensure that there is no downtime?

• Approach:?In our last Knowledge Series release, we talked about addressing the time and resource problem with the features in the CEC. Today, we will focus on how our CEC gives the customer as many pathways to find solutions to their IT maintenance and achieve true visibility into their system. The only way to do this? Create a single-pane view with consolidated views for system maintenance.

• Solution: Many IT services talk about proactive engagements; our platform shows that it is possible. In the above image, the CEC gives our customers real-time, interactable elements that inform them on which IT issues should be prioritized.
• Business Outcomes: The outcomes for our clients are many, but among their favourites include the ability to receive automated emails on high-priority issues and solve them by reaching our support staff.

For our clients, there is no more guesswork when it comes to knowing which issues are on the horizon. Meanwhile, tracking all IT activities for internal operations auditing can only help.

Proactive Monitoring: Identifying Usage and Resourcing Opportunities

Some other incredible features of the platform include the ability to monitor the workload and usage of a customer's servers...

...as well as a tracker for maintenance resource planning. In this use case, our customer can proactively plan their IT resources based on the scheduled maintenance activities from the Health Check above.

Want to chat more about the KochaSoft Customer Engagement Center??Book a Demo or Consultation?with KochaSoft today.