Focal Point!

Listening can help us build and strengthen relationships, solve problems, build understanding, resolve conflicts, reduce errors, and improve accuracy.

When you listen deeply, the other person feels free and comfortable in your presence, they are able to expand on their thoughts without fear of rejection. We all have experienced how incredibly comforting it is to be listened to.

You are a good listener if you:

- Give your full attention

- Avoid interrupting the speaker

- Refrain from immediate reaction/judgment

- Empathize

- Desist from offering unsolicited advice

- Ask questions only to ensure understanding

- Give feedback

The art of listening begins by making the other person the focal point of the conversation!