FlightPath for Access Financials

We believe wholeheartedly that the functionality that our software offers our customers is very important, but it is only half of the value equation, how the system is rolled out is critical if full value from your new investment is to be achieved.

We also know that you may view new software implementations with some trepidation and many customers can find this period daunting. In fact, for some customers, this may be the first software roll out they have managed. We recognise this and we have designed our best practice, remote-first implementation services to help ensure you have a great experience and are looked after along the way, so that the whole process is less daunting… this is our FlightPath implementation approach. 

Seamless implementation, delivered 100% remotely 

Our FlightPath services have been designed to be remote-first, providing you with an improved low-risk implementation journey, no matter how your organisation is structured or wherever your employees are working.

We use video technology to facilitate face to face contact, so you still get the hands-on benefit of working with an Access expert and our years of software deployment expertise. We have also invested in product e-learning, so your users can learn our products at their own pace.

Our remote-first approach means that you have regular, accessible communication with us to keep you on track at every step of your journey and that your software can be delivered flexibly to suit the needs of your organisation and employees.

All our FlightPath consultants and on-boarders are not only certified in our products, they are also trained and certified in our remote-first FlightPath implementation methodology, including training in effectively delivering remote customer projects.

FlightPath: your six-stage journey to success

6. Review Check-in to see how you are progressing

5. Launch Get the product into your colleagues’ hands

4. Validation Ensure all is working to your expectation

3. Learning See what the product can do and train your colleagues

2. Preparation Configure your systems in readiness

1. Getting started Familiarise yourself with the process and product

You have control, but we are never far from your side

Each FlightPath implementation programme from Access follows a well- defined journey with key milestones. These milestones represent – at a high level – the individual phases of your implementation journey. We’ll be using these milestones to help us both track and communicate progress towards successfully launching to your users. Our aim is to give you value from your investment as quickly and as fully as possible. Using our years of software deployment expertise, we have defined the FlightPath methodology. This is a journey based on best practice and designed to deliver timely value to you and your colleagues. And while it is ultimately your journey, we are here to support you all along the way. 

Clear roles and responsibilities

At the ‘Getting Started’ milestone phase, you will receive a Welcome Pack. In here you’ll find clarity on roles and responsibilities. What you’ll need to do, and what we will do. Crucially our FlightPath approach also clarifies our joint expectations, helping us both understand the process that we will jointly commit to, in order to successfully launch your chosen software to your end-users in a timely and efficient manner.

Your onward journey

Even when your implementation has successfully landed, and you are in a position to go live with our software, we will ensure that you are successfully transitioned to the care of our Success Team. The Success Teams include our support colleagues and Customer Success Managers and will be available to support you as you use your software and realise the benefits of your investment in your Access Solution. To ensure The Access Group can continue to support all our products, we have made sure 100% of our support teams can work securely and seamlessly from home. We have increased the capacity of our telephone system so support teams can be contacted wherever they are working using our usual support phone numbers. 

What does a FlightPath look like?

The below table summarises what's included within each of the Access Financials Flightpaths.

I hope that this has been a good, if not brief, introduction into the world of the Access Financials systems, and of how we are striving to deliver projects effectively during this time of remote working.

Feel free to drop me a line on Linkedin if you wish to discover more about our solutions or implementation.

Matt

This article has been adapted from a publication originally posted on the Access Group website.