Fix for G7500 paring with console

Lars Berlau Lars Berlau

Lars Berlau

Systems Engineer Nordic @ HP Poly | Microsoft MVP

发布日期: 2022年4月25日
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We have a customer running Teams on G7500. Three of the systems worked just fine, but the last one was not able to connect the TC8 panel.?

All systems have been on 3.10 but rolled back to 3.9

- but I found out that the system that did not work, was still running the Teams app (1449/1.096.2022011305) related to version 3.10

We tried via an custom URL to push version 3.9 once more to see if we could get the correct Teams app version to 3.9. (1449/1.0.96.2021120201)

- That did not work.


The fix was:

System reset, untick all boxes

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When reset, choose Teams as provider

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Unpair TC8 panel

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Then pair TC8 panel again. This made it work on my system at home, and with the customer. So now the Teams app is matching version 3.9

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Please be aware that Teams on G7500 is in preview. Expected to be GA in September 2022


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