Fix company pain points with a shift in your paradigm

Let's fix these pain points

In February I posted a poll, Pick 1, which would be the main pain point in your business? Let's review the results before going over how to fix these with 1 big move in the right direction.

• Sales/Marketing 29%
• Staffing/Training/Retention 21%
• Systems/Processes 24%
• Growth Strategy 26%

Some of you may immediately see there is 1 key element that could affect all of these areas, and some of you might not immediately see it. As someone who has been developing training since I was in my early 20s, I see it. All of these areas that are your pain points can be positively affected by a properly equipped Training Department.

Before I lose you, stay with me!

I am going to explain what I mean and you want to hear this!

The Norm

The normal view of a company training is where we send new hires. Where we get people to understand company policies and information pertaining to their job. Companies normally assign a person within the company who 'knows all of it', "been here forever" or assign someone currently doing the job. This is better than when a person is thrown in a position and left to figure it out, which also happens.

The New Norm, CellBotics Norm

At CellBotics we want to change the norm, we want to set the NEW norm. We are on a mission to change how companies perceive their training departments, yes departments. Not just a trainer, a department. No matter how big or small, this shift in your paradigm will positively affect your company for life.

Department VS Trainer

A Trainer is 1 person, who delivers information. They should be a part of a Training Department, they are not the department. I have very fond memories of a superior Training Department. I worked for a company when I was 22, this company had a 700,000 sq foot facility that made keyfobs for some of the world's highest-end vehicle manufacturers. I worked in the Training Department as a data developer who took information from departments and transferred it into an MS Access Database I was tasked with designing, building, and developing training for it.

I was a Trainer within a department of 10 Trainers who oversaw every aspect of the warehouse. No position went unreviewed or documented. No issues went left un-understood, we dug deep into every keyfob or process issue and found the source, and realigned the floor. This is where I learned the power of a strong Training Department.

How to fix all of these pain points

It doesn't take a rocket scientist to know that each pain point I listed is a skill that can be taught. If it can be taught, your only issue is you have an ill-equipped Training Department, where Trainers may feel powerless to take control or may never have been trained themselves in how to develop training for any topic.

Your Trainer(s) may have never even been given the understanding of what a true Training Department even is, because trust me, the superior ones are hard to come across. Your company is not wrong, just unexposed to the possibilities. I hope I am changing that now.

A Training Department does not need to be full of masters of each skill, it needs to be full of patient, motivated, problem solvers, big thinkers, process developers, people who bring information and resources together and understand how humans receive it.

How can you do this in your company?

One main easy way, work with CellBotics, we can handhold your company through the whole process of transforming your Training Department. You can also try to do this on your own by taking some of these first steps:

1. Empower your Trainers
2. Inform the Trainer(s) they are a part of a Training Department now
3. Give your Trainers an evaluation, are they capable of overseeing this type of Department? Or do you need a new Head of the Training Department?
4. Ensure your Trainers know how to analyze company data, you'll want to be very transparent with them now. They need to know it all.
5. Trainers can start by documenting every position in the company, this also ensures turnover does not affect the company so much.
6. Start giving all issues your teams can not figure out, to the Training Department. Let them figure it out and retrain those departments.
7. Task your trainers with tackling these pain points, remind them, they don't need to know the topic, they are gathered of resources and knowledge delivery.

In Closing

I wish I could go on and on with you, and this is really not a simple task to accomplish. However, I guarantee you, if you accomplish having a Training Department who is strong and motivated by the company's success, you will feel it. Your company will forever be changed. No longer will you dread turnover, no longer will you have miscommunication between departments, no longer will you not understand why contracts didn't meet quota, and so much more.

I hope you learned something from this article. If you'd like to talk with me about possibly having CellBotics assist in developing your Training Department or even if you simply want an assessment of your current Training Department, reach out to me at [email protected] or 888-820-6618 x700. Thank you for reading my article!

Nicole Russell

CEO

CellBoticsEnterprise.com