Five Things to Share
1) My new book with Boston Consulting Group (BCG)’s Mark Abraham is out now! Check out “Personalized: Customer Strategy in the Age of AI” to learn how to gain loyal customers and more.
2) Chief Executive Group recently shared insights from our new book! Learn how leveraging AI is key to delivering seamless and customized experiences across every touchpoint: https://chiefexecutive.net/designing-customer-centric-organizations-in-the-age-of-ai/
3) Thank you, Practical Ecommerce and Jean Gazis, for including my new book with Mark Abraham in your “New Books to Grow (or Sell) a Business, Fall 2024” list. “Personalized: Customer Strategy in the Age of AI” is now available! https://www.practicalecommerce.com/new-books-to-grow-and-sell-a-business-fall-2024
4) I had a wonderful time on Adrian Swinscoe’s podcast “Punk CX” with my co-author Mark Abraham. We discussed flipping the conversation surrounding how we use AI to drive growth, the five promises of personalization, and more. Thank you for having us! https://customerthink.com/the-five-promises-of-personalization-interview-with-mark-abraham-and-david-edelman/
5) AI needs data. Take advantage of the data that has been used to train the AI. Learn more in my video!
Customer experience advisor, author, speaker, workshop leader and aspirant punk at Punk CX
3 周Thanks David :) It was an absolute pleasure to have Mark Abraham and yourself on the Punk CX podcast. Here's the direct link to the podcast: https://pod.co/punk-cx/interview-with-mark-f-abraham-and-david-c-edelman
Global Director Ecommerce & OmniChannel | Former eBay, Walmart |Turned $100M division from US16M loss to US8M profit in 15 months
3 周Congrats David! David Edelman
Founder & Chairman | Racepoint Global
3 周Can’t wait to read David. Congratulations